Trade in no payment received - scam?

[Turnerp]

Already raised a complaint a week ago and no response. Sent old phone for trade in, payment was meant to be sent on 18th of October and no money as been sent to me. Emailed the trade in line and no response. Spoke to three which were useless and palmed me off onto the trade in helpline, sat on the phone for over an hour till it was answered, when I finally got through they had no explanation for why this has happened and said they’d pass it onto management, three days later and I am still awaiting payment 

I know others are facing the same issue, has anyone’s been resolved? 
I am also disgusted at the service and customer care along with the lack of communication. 
I will not be using three again due to this mess up and complete scam

[PeteG]

The Start chat button on the page, or the phone number 0333 338 1001 are the two options you'd want to be looking at. Then you can proceed through as if looking to query the bill.

Pete.

[IsacLondon]

I spent over an hour on the phone with Three yesterday, after calling them and Ingram every day. The representative assured me she would call me back with an answer. She did call back about 10 minutes later, saying she would call me again tomorrow. This morning, she did call, but when I answered and said hello a few times, she disconnected the line.

It’s clear they’re misleading and scamming us. With thousands of customers now complaining, this won’t go unnoticed. People don’t easily give up hundreds of pounds, and Three has made a huge mistake. Action will be taken, and they can’t keep avoiding the truth.

[IsacLondon]

Many customers have called, only to be told that they can’t be helped, leaving everyone feeling misled and without the payments they were promised. It’s time to escalate this matter through the courts and regulatory bodies for fair trading. If Three doesn’t start addressing this issue properly, they will likely face substantial fines. They need to get on top of this as soon as possible.

[Kamikaze_worm]

@PeteG  I tried this and was told that they cannot help with trade in queries and to phone that number that no one ever answers. Where do we all go from here?

[Turnerp]

I’m sorry (I’m not) but this is one massive joke, you are all completely useless offering no actual solutions to the people who are owed money from yourselves. SORT IT OUT!

[Mary7]

I also have the same problem. 
my money was released 19th Oct but not in my account and three unhelpful they say it’s on its way they can’t say when. Totally ridiculous 

[Emm]

Same thing here. I think something has to be done cuz it’s a scam

[Turnerp]

I am tempted to take them to small claims court if this continues 😡