Trade in no payment received - scam?

[Turnerp]

Already raised a complaint a week ago and no response. Sent old phone for trade in, payment was meant to be sent on 18th of October and no money as been sent to me. Emailed the trade in line and no response. Spoke to three which were useless and palmed me off onto the trade in helpline, sat on the phone for over an hour till it was answered, when I finally got through they had no explanation for why this has happened and said they’d pass it onto management, three days later and I am still awaiting payment 

I know others are facing the same issue, has anyone’s been resolved? 
I am also disgusted at the service and customer care along with the lack of communication. 
I will not be using three again due to this mess up and complete scam

[IsacLondon]

It has now been over 48 hours since I was advised to put the matter aside, but unfortunately, I have yet to receive the payment. The last update I received was on Friday, where I was told that the issue had been escalated. While I appreciate the update, I have been informed by numerous representatives that the matter has been escalated, but it seems that it has now reached a point where it is no longer being actively addressed.

I would appreciate a more concrete update and a resolution as soon as possible. 

[Turnerp]

Hi Isaac, 

day two has now passed after emailing me two nights ago that I would receive payment, I am still waiting for the money.

[IsacLondon]

I’ve spoken to Three again today, and once more, they’re redirecting me to Ingram. However, I’ve already contacted Ingram, and they are clear that Three is misleading me.

[IsacLondon]

We’ll start a new thread and ask everyone who hasn’t been paid to simply mention “didn’t get paid.” Once we have a list, even if it’s small, we can take it further from there.

[Killer]

Didn’t get paid 

[Suethecat]

Didn’t get paid

[Turnerp]

Hi Isac, 

I have actually woken up to being paid by them! I am very surprised. Keep nagging them and hopefully you will get paid soon too 

[JonathanB]

Hi @Turnerp,

Glad to hear this. We've been passing on everyone's feedback so glad to hear this has been resolved by the team now. 

Thanks,
Jonathan

[IsacLondon]

Ingram has confirmed that the phone was received in perfect condition, and they do not process payments directly. Instead, they transfer the information to Three, who handle the payments.

Three sent an email on October 20th confirming that they would pay out £633 on October 21st. However, since then, Three has been misleading me.

I have a recorded call from when I upgraded, where Three assured me they would pay me. They never mentioned Ingram and said they would send a package with instructions on how to return my phone.

It seems that Three is deceiving its customers, as I’ve seen multiple complaints online. No one seems to be receiving their payments. It feels like Three is scamming all of their clients.

[Turnerp]

I have a complaint open with them at the moment and should hopefully receive payment within 3-5days after speaking to them again today and if yet again I haven’t received the money I will be contacting the fraud line