Already raised a complaint a week ago and no response. Sent old phone for trade in, payment was meant to be sent on 18th of October and no money as been sent to me. Emailed the trade in line and no response. Spoke to three which were useless and palmed me off onto the trade in helpline, sat on the phone for over an hour till it was answered, when I finally got through they had no explanation for why this has happened and said they’d pass it onto management, three days later and I am still awaiting payment
I know others are facing the same issue, has anyone’s been resolved?
I am also disgusted at the service and customer care along with the lack of communication.
I will not be using three again due to this mess up and complete scam
