Trade in no payment received - scam?

[Turnerp]

Already raised a complaint a week ago and no response. Sent old phone for trade in, payment was meant to be sent on 18th of October and no money as been sent to me. Emailed the trade in line and no response. Spoke to three which were useless and palmed me off onto the trade in helpline, sat on the phone for over an hour till it was answered, when I finally got through they had no explanation for why this has happened and said they’d pass it onto management, three days later and I am still awaiting payment 

I know others are facing the same issue, has anyone’s been resolved? 
I am also disgusted at the service and customer care along with the lack of communication. 
I will not be using three again due to this mess up and complete scam

[Kamikaze_worm]

@PeteG  I tried this and was told that they cannot help with trade in queries and to phone that number that no one ever answers. Where do we all go from here?

[Turnerp]

I’m sorry (I’m not) but this is one massive joke, you are all completely useless offering no actual solutions to the people who are owed money from yourselves. SORT IT OUT!

[Mary7]

I also have the same problem. 
my money was released 19th Oct but not in my account and three unhelpful they say it’s on its way they can’t say when. Totally ridiculous 

[Emm]

Same thing here. I think something has to be done cuz it’s a scam

[Turnerp]

I am tempted to take them to small claims court if this continues 😡