Voice Call Issues??

[Sotonye]

I’ve just been told that someone has been trying to call me for the past 2 days and hasn’t been able to get through. I’ve just used my landline to call myself and although my landline is ringing, my mobile is not. 
Seriously?? 😐

What is the issue here please?  How can I restore the ability to receive calls please??

[JonathanB]

Hi @Sotonye,

Sorry to hear you've been having trouble with receiving calls lately. I'd recommend having a look at our Device Support page first. Find your model of phone there, then select the "Fix a problem" tab to follow the troubleshooters there.

You can also check for local network problems on our Network Status Checker.

It's also worth a look at our article: How to ensure your phone is ready for the 3G switch off in case your phone isn't set up for 4G calling.

If this doesn't help solve the issue, we'll do our best to help further, please give us a bit more info so we can help narrow down where the problem lies:

• What model of phone are you using?
• Are you using Wi-Fi calling, and does toggling this off or on in the settings get your calls connected?
• Is it definitely incoming calls only which is failing?
• Is anyone else with you also using Three, and are they also affected by this issue or not?

Let me know on the above and this should narrow down a few potential causes.

Thanks,
Jonathan