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on 09-07-2025 10:52 AM
Sidcup area. Cannot make or pick up calls. Have tried on three different phones. Have tried with WiFi and without WiFi.
on 10-07-2025 10:59 AM
Hi @Jeanbeans3,
Sorry to hear you're having some trouble with calls, has the situation improved in the meantime since posting? You can find the Network Status Checker here, to check if there's any local issues.
The next thing to check would be our Device Support page. You can select your model of phone, then the "fix a problem" tab and this will walk you through relevant things to check. Please let us know how you get on, and if it's sorted out.
Thanks,
Jonathan
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on 10-07-2025 11:50 AM
Our 3G network was almost entirely switched off last year, but just in case you have been affected by this and the issue is that 4G calling isn't activated there's some further advice here: How to ensure your phone is ready for the 3G switch off
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 09-07-2025 12:28 PM
Not here in Berkshire ! I’m not aware of any national issues at this time. Check the status page to find out if there are any tech issues local to you.