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WiFi calling not working
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on 08-09-2025 04:30 PM
I've an iPhone 16 Pro running iOS 18.6.2 with Three 64.2 and WiFi calling doesn't work on my Community Fibre internet. I cannot make or receive calls. As soon as I disconnect WiFi it works.
Anyone else? Is this a Three issue or a Community Fibre issue?
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on 30-10-2025 11:01 AM
I moved from O2 a couple of days ago and am encountering this issue. Have been with O2 for years and WiFi calling worked fine (we have fast fibre). Noticed since yesterday that WiFi calling is an issue with Three (65.0). Hope there is a fix soon.
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on 30-10-2025 11:19 AM
I am on a call to Three Customer Care. First thing they said is that I should have Mobile Data turned off when using WiFi calling. I have advised that I should not have to do that. This does not inspire confidence.
I am now being connected to the advanced technical support team...
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on 30-10-2025 12:05 PM
Hmm. No solution other than to turn Mobile Data off whilst using Wi-Fi calling. Hopefully they are working on a fix but disappointing to discover this issue after just moving from O2.
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on 23-10-2025 11:48 AM
I've been having this issue for months now and am fed up with the standard technical support pushing me from team to team with no resolve. Three, can we expect a resolution or even a response/update on this any time soon?
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on 13-10-2025 07:00 PM
Also having issues with this. Three confirmed with me that it is their issue and not Community Fibres issue, but have yet to confirm a date for the fix.
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on 30-10-2025 04:00 PM
When I spoke to Three they did not acknowledge the issue, hopefully just the person I spoke to. A lot of posts refer to Community Fibre. I am with BeFibre (FTTD) and have a good mesh network and still have the WiFi calling issue. Irrespective, have used WiFi calling on O2 for as long as it has been available up until 2 days ago (when I moved to 3) with no issues.
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on 19-09-2025 12:19 PM
We've been having the same issue in out house with CF and Three. I just got off the phone with CF. When I told them I was having an issue with Wifi calling, the rep immediately asked me "Is Three your mobile provider?" I'm supposed to be getting an email from CF about escalating the issue and putting me in tough with the next level for tech support, but clearly it's an issue they're aware of at the moment.
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on 03-10-2025 06:04 AM
Don’t do what I did and wait to change carriers. I had more than two months of no service and zero help from Three (they told me it was my problem even until the end of- except for one senior engineer who updated me that it was a widespread issue on their side). They have no target date to fix as you can see from their lack of communication on this thread. And I missed so many important calls, deliveries, etc It’s a bummer because Three has inclusive in countries I visit often that other carriers don’t have but not having a functional phone number will reek havoc on your life. Switch to another carrier ASAP.
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on 17-09-2025 06:11 PM
I have been having this issue as well. When Wi-Fi calling is turned on, we cannot make or receive phone calls until it is turned off, when using the CF Wi-Fi. I've been in contact with Community Fibre, and they claim they are looking into it:
"Please be assured that our network team is actively investigating the issue. Based on current data, approximately 90% of affected customers have had their issues resolved, and we are prioritising the remaining cases."
