Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 1201 Views
  • 0 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 2987 Views
  • 2 replies
  • 3 likes

Home Broadband

My home broadband in Liverpool L14 area it very poor, it will not stay on it’s on and off all the time. The quality of signal and strength is very poor and frustrating. 

Karen27 by Fledgling
  • 91 Views
  • 1 replies
  • 0 likes

Oppo Can't connect to three WiFi underground

So I just got a new device which is the OPPO find X5 pro and connected the SIM card in the tray and everything was working perfect underground, I'd connect to the WiFi and after a couple confirmations it would sign me in through the SIM cards credent...

No Mobile Data 4G or even 5G

No matter what I only get 1 bar of connection when using my mobile, always 1 bar no matter if it's 3G, 4G and 5G it's just the same and I get the same reply all the time from Three, cant even change providers as they unknowingly put me on a 24 month ...

Scotty97 by Fledgling
  • 163 Views
  • 1 replies
  • 0 likes

network error

07********* i currently cannot access internet on my phone this is on my mums account, my number is the number at the start, please could you contact the number on this account with advice, i have tried taking out my sim, connecting to any from of in...

Ctoone87 by Fledgling
  • 147 Views
  • 1 replies
  • 0 likes

Data problem

Hi, I am on a PAYG sim plan for £10 a month with unlimited calls and texts and 10gb of data, it pays out on the 22nd of every month but for some reason it is telling me I have no more allowances and that it all expired on the 20th of August, I don't ...

William by Fledgling
  • 181 Views
  • 1 replies
  • 0 likes

Please WIFI Call whitelist this IP Address block 149.107.0.0/19

I have been advised that I need to raise this issue on this site.Three - Please update your I.P. geo filtering for 149.107.0.0/19 as you are currently blocking WIFI calling from this address space, despite it being geo-located in the UK.Please update...

Three are the best UK network

There are many negative threads in the Community.  But my overall experience with Three far surpasses my time with O2, Vodafone and EE. So, I wanted to put up a postive post: well done Three!!

Best solution Canada and using esim

Hello, visiting Canada will be installing an esim for data. Data roaming off, Wi-Fi calling on. Will be calling uk ( home ) numbers either using WhatsApp or over Wi-Fi. will be calling local ( Canadian numbers ) using Wi-Fi calling. Will I be charged...

Collie by Fledgling
  • 1585 Views
  • 11 replies
  • 0 likes

The network keeps dropping.

It’s now a week since experiencing network disruption.. it’s barely stable. Can’t call, make a make or even use the internet.

Natasha by Fledgling
  • 404 Views
  • 2 replies
  • 0 likes
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