Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32650 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11415 Views
  • 2 replies
  • 4 likes

Never a Three signal in London

Why can I never get a Three signal in central London? It’s not been too much of a problem until today when I couldn’t even get maps and needed them to find my way. High 4G bar, no signal. Same with my wife, also on Three. No nonsense answer from Thre...

rob_peac by Fledgling
  • 142 Views
  • 1 replies
  • 0 likes

PAYG and VoLTE on a Galaxy S10e

Using the Wifi Calling app and it is saying that because switches are greyed out VoLTE provisioning is not available.Is it anything to do with being on PAYG?  Or is anything to do with our 5G mobile router using a Three data SIM 

WifiCalling-1.jpg
Free by Fledgling
  • 422 Views
  • 5 replies
  • 0 likes

WiFi calling.

Can someone please tell me when WiFi Calling will be fixed in my area! (Tower Hamlets). Been three weeks since I discovered this issue and still no fix, I’ve heard it’s been going on for a lot longer. I can’t make or receive calls in my own flat beca...

stanw21 by Fledgling
  • 516 Views
  • 3 replies
  • 0 likes

WiFi calling

I am using an iphone16 promax and for the past couple of months I have not been able to use WiFi calling. I have very little signal inside my home and need WiFi calling. I am disabled and need to be able to make phone calls. with WiFi calling turned ...

Slangley by Fledgling
  • 1026 Views
  • 7 replies
  • 0 likes

WiFi calling not working

I've an iPhone 16 Pro running iOS 18.6.2 with Three 64.2 and WiFi calling doesn't work on my Community Fibre internet. I cannot make or receive calls. As soon as I disconnect WiFi it works. Anyone else? Is this a Three issue or a Community Fibre issu...

Musgrave by Regular
  • 3052 Views
  • 25 replies
  • 3 likes

Appalling connectivity in Cumbria

Every time I visit Cumbria I might just as well not take my phone . Connection/ service availability is essentially zero even in the middle of Keswick . Absolutely dreadful, I was with Vodafone previously which was infinitely better . With the merger...

Tmatty by Fledgling
  • 1363 Views
  • 1 replies
  • 0 likes

Best solution Help , Wi-Fi calls have stopped working

Please can anyone help, Wi-Fi calling has stopped working, tried all obvious things customer service couldn’t help, I need this for urgent health related calls , I have iPhone 11 , used to work fine ?

Mark58 by Regular
  • 1331 Views
  • 1 replies
  • 0 likes

Best solution WiFi calling not working

Hii depend on WiFi calling as we have no signal. It worked fine, I went on holiday p, used an eSIM and since I came back a week ago, it hasn’t worked.ive switched phone off and on, switched off WiFi calling and back on, can’t find VoLTE as mentioned ...

Dornie by Regular
  • 4126 Views
  • 27 replies
  • 0 likes

Best solution Wifi Calling not working on on of two phones on contract

I have two Phone a Iphone 16 and Iphone 15 both running IOS 18.5. The Iphone 16 has stopped wifi calling. I have done all the normal resets, reboots, and even reloaded a new esim into the phone, but still no Wifi Calling. If I put them both into airp...

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