Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 9233 Views
  • 17 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3819 Views
  • 2 replies
  • 3 likes

I can hear people but they cant hear me

For more than 5 years i have had very poor signal but the map says 5G 4G signal is top tier as it should be as I'm right next to a busy town with amazing coverage well so the map says. The issue is i can hear people perfectly but when i call lets say...

BEN666 by Fledgling
  • 143 Views
  • 5 replies
  • 1 likes

Wi-Fi Calling stopped working on iPhone 14 Pro

I'm really hoping I can get to the bottom of this issue as I've been tearing my hair out over the past couple of weeks with no resolution. Affected Device(s): Apple IPhone 14 Pro running on 18.2 iOS (as of 12th December 2024)Wi-Fi setup: Router issue...

Wifi calling turned on but not working

I have just switched my number to 3, when I got the SIM last week I put it in and WiFi calling was automatically switched on and showing in the status bar. I've just switched number from my old provider today, put the 3 SIM back in and WiFi calling i...

Can't make calls

I struggle to make basic phone calls. Often when I am at home. Calls either cut out completely, person on the other end can't hear me, or the call can't even go through (just hangs up).Wi-Fi calling doesn't work. I believe this is something to do wit...

Slow

My internet has become so slow in my area it is almost unusable it sits at 1.26 mbps download and 3.99mbps upload it’s so slow before can even sign into my banking app it times me out I can’t even do my online food shop because it take forever to loa...

WiFi calling

Hi walked into my daughters and my mobile signal disappeared so thought no problem will use WiFi calling but no signal, she is with sky fibre at 69Mbs and I wondered if I have this wrong thinking it would work, any help?

Robti by Active
  • 223 Views
  • 2 replies
  • 0 likes

No signal from my phone

I had 2 phone contract with with 3 . One is for my family And both have no signal the late few days. Can’t even make phone call . 

Ruan by Fledgling
  • 143 Views
  • 1 replies
  • 0 likes

Calls break up when saying numbers

Has anyone experienced call breaking uo when trying to say numbers or a post code? Callers can hear me speak but starts to break up as soon as I start to say numbers 

Lisa3 by Fledgling
  • 792 Views
  • 10 replies
  • 0 likes
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