09-06-2025 11:25 PM - edited 09-06-2025 11:53 PM
I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.
I use BT broadband. I have a wireless router.
I have had the same setup for two years and had no problems until now.
Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.
I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.
Despite this, wifi calling is still not working. I cannot receive or make any phone calls.
I work once a week on call - I need to resolve this ASAP.
Any advice is greatly appreciated.
EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.
Solved! Go to Solution.
on 11-06-2025 11:40 AM
Hi everyone,
Thanks for your patience whilst we've been working on sorting this issue out. We started rolling out a fix yesterday evening, and it should have landed with you all by this morning.
If you've not picked up the 64.2 carrier update automatically, try checking in your Settings, General, About and you can also manually check for the update. Please let us know if you're still experiencing any issues with your Wi-Fi calling.
I appreciate everyone's feedback around this issue. I'll be sharing this to the relevant teams.
Thanks,
Jonathan
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on 04-09-2025 12:28 PM
Many times. Doesn't do anything.
on 15-08-2025 08:29 AM
I am using iPhone 14 and updated to 64.2 already, WiFi call still not working! Any more suggestion?
on 04-09-2025 12:29 PM
Two months with the same issue. Not even a peep of a suggestion from Three on what they're doing to fix. Just say over and over again for me to restart my phone.
on 02-08-2025 12:19 PM
I’ve never had Wi-Fi calling work. I’ve made all checks/ updates as detailed. Is there an updated remedy? I need to use Wi-Fi calling due to poor signal here.
on 03-08-2025 02:53 PM
Hello.
Wifi calling should work automatically as long it's enabled within your settings. The phone will determine when it should switch over to Wifi calling in situations where it thinks the mobile network isn't strong enough.
In some rare cases, this hand over doesn't happen as seamlessly as one would hope, and the device remains on the cellular network. If you'd like to force the device to use Wifi calling, you can go into Airplane mode on the phone, then turn your Wifi back on. This will leave your phone with no choice but to use Wifi calling. Keep in mind, you'll need to come out of airplane mode when you leave the property or you'll lose all connections.
Pete.
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on 12-09-2025 05:15 PM
That doesn't work, unless I call Three for some reason, tried phoning other numbers but no joy, seems that it's not that rare and many people are having this problem
on 12-09-2025 06:03 PM
Same. No number works for me except Three’s. Quite strange that.
on 04-09-2025 12:29 PM
Pete.... Two months with the same issue of Wifi Calling suddenly not working. Not even a peep of a suggestion from Three on what they're doing to fix. Just say over and over again for me to restart my phone.
on 24-07-2025 08:31 AM
Hello @JonathanB I've not had WiFi calling for four days now. I'm on 64.2, I've restarted phone, reset networks, gone on and off airplane mode multiple times and still nothing.... If you could please help or give a status update on this fix as Three telephone customer service said they're aware and working on it.
on 23-07-2025 04:15 AM
I’m having same issue of no WiFi calling suddenly but I’m up to date with Three 64.2 but still having the same issue.
