broadband issues

[graham90]

very slow broadband in wf2 for past week

3 give you deadline when it will be sorted but just break them

[JonathanB]

Hi @graham90,

I'm sorry to hear there's been issues with your Broadband speeds recently. We'll always do our best to meet any estimates given, but there can sometimes be unexpected delays for example engineers may be delayed in being granted access to private property, or need to order replacement parts, or some issues may relate to 3rd party suppliers. You can check for updates on your local area with our Network Status Checker, and if your service is impacted for an extended period, you can find options to get in touch here.

Thanks,
Jonathan