new sim call?

[Niamheee]

I received a call saying that a new sim is being dispatched to me because Three is experiencing issues and it will give me better cell service with the same package and number. They aren’t asking for bank details or anything but i’m still skeptical. they say it’s something going on for everyone. 

[JonathanB]

Hi @Niamheee,

This does seem really suspicious. I'm not aware of any situation where we'd be calling you out of the blue to recommend a SIM swap. If you've disclosed a text message security code to the caller, have discussed personal details or have any other concerns that your account may have been accessed by a 3rd party, please get in touch as soon as possible.

The team should be able to confirm if we've genuinely been in touch about anything, and also raise an investigation into any potential fraud.

Thanks,
Jonathan