eSIM

GW · ‎01-22-2023

Hi.
I currently have a Three eSIM in my iPhone 12. However, I’ve just purchased a new iPhone 13 and I’m looking to transfer my existing eSIM number over to my new handset.
I’ve spoken to Three customer services to request a eSIM, but they tell me it’s not possible to get a replacement, even though Three’s website states it is.
Can I reuse the original eSIM QR code on my new handset?

Thanks

GW · ‎01-24-2023

My new eSIM arrived, and after a frustrating phone call with Three CS (who still denied that Three offer eSIM’s) it is now working correctly.

However, the customer service team definitely need some education as to eSIM availability to existing customers.

Many thanks for all the input and assistance.

View solution in conversation

MZone · ‎01-24-2023

Glad you finally got it sorted.

GW · ‎01-25-2023

Thanks for your advice.

nupur9694 · ‎01-29-2023

Hi

do you mind letting me know how did you order an eSIM?

Gary · ‎04-08-2023

How can I get a esim for my watch then please ?

GW · ‎04-08-2023

Hi. After a lot of phone calls to numerous customer service advisors, I eventually managed to find someone who understood my problem and within a matter of days my ESIM arrived.

I can’t tell you how frustrating this was, the majority of call centre staff haven’t got a clue. I’m afraid you’re just going to have to persevere and keep ringing.

hope it works out for you.