Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34284 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11913 Views
  • 2 replies
  • 4 likes

Three will loose my custom

Three service has become rubbish l. Merging with Vodafone has even made it worst. My calls are not even connecting. 

WA1 by Fledgling
  • 450 Views
  • 3 replies
  • 1 likes

? Call Barring

I was awaiting a call from NHS 24 (a call back) they said they tried to phone but it went straight to answering machine. How do I find out if I have call barring? It is very strange as this isn’t the first time this has happened. I was sitting with m...

more259 by Fledgling
  • 492 Views
  • 2 replies
  • 0 likes

SIM phone number shows local format

In Samsung SIM manager:On O2, my number was showing as +447XXXXXXXXXOn Three, my temporary number appeared as +447XXXXXXXXXOn Three, my ported number appears as 07XXXXXXXXXSo this looks like a weird effect of the number transfer. I entered my number ...

isamped by Fledgling
  • 782 Views
  • 3 replies
  • 0 likes

200g data sim card

I bought a sim card on friday from my local 3 shop for data to use in my caravan router while on holiday, I have spent the best part of a day trying to connect to the internet, I think I have just wasted £20 I tied it in my own iphone and it does not...

Issue with mast BL4

I am currently having issues with my 5G broadband even though a speed test shows over 150mbps but I can’t even watch bbc iplayer due to buffering. The status shows as there is an issue in my area and it is being worked on. Is there a timescales on fi...

Poor connection

Is anyone else getting no to poor reception near b31 Birmingham? My phone and tv keep buffering in 2025 and they call this 5g  !

Terible phone quality-Terribly slow unusable data

I have been with three for about 10 years using PAYG, my family have also used them extensively. Since their merger with Vodafone, we all noticed that our call quality is absolutely terrible, you can barely have a call. The data is horrendously bad, ...

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Data Pack Active Yet not enough credit to make call.

Tried to call a "missed call". Was informed by system "voice" that I didn't have enough credit to make said call and that I had to "top up". That's strange since I have an unused 40Gb Data Pack loaded, with unlimited calls and texts [within the month...

Scott18 by Fledgling
  • 432 Views
  • 2 replies
  • 0 likes

Best solution Sim only plan finishing

Hello everyone My sim plan will finish next month, and I want to keep my number and move to another provider.What should I do?I would appreciate if you help me out Thank you