Network – Get support for network related queries

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

4G broadband issues

I am near the end of my contract. The broadband was excellent for the first 20 months but for the past 3 weeks it is terrible, it intermittently drops off and the data speed is terrible. Sometimes it does not work for hours. Three sent me a ew Hub bu...

News on whether the 200mb per month reward SIM is coming back?

As of Monday for me, my 200mb Data Reward free monthly data allowance stopped working when I was told to re-register. This was supposed to be continuing "for life" to existing members. A thread was made here two months ago but there seemed no update ...

WHAT IS EATING UP MY CREDIT

Hi......70 years old pensioner going off my head with my recurring 3 problem. On PAYG, top up £5 every few months...dont spend my credit much as use free wifi, free Whatsapp, make very few to none calls or texts. After again complaining to 3 about my...

Unable to text US Android phones with iPhone 14 Pro (purchased in US)

I am unable to send any texts (words only) to Android phones in US, since joining 3 Phone plan. iPhone 14 Pro has 2 eSIMS - I am able to text other iPhones (US and UK) using either my US or UK phone, but not able to text Android phones with either nu...

IPv6

I have been wanting to use IPv6 for years now, ever since it was being trialled on Three, but the last time I asked about it from the high level Technical Team I was told that the masts in my area do not support it and I would have to wait until they...

Go roam activates automatically without any chargeable event.

Hi,So I am using my phone abroad in one the Go Roam Around the World destinations.Every time I turn my phone on which is usually once a month I am getting charged the 5 pound a day fee ?BUT I am making no chargeable event ? Im using a eSim with iphon...

Moved from Sky Mobile - Not receiving OTP's from banks

Hello,My father in law has recently switched from Sky Mobile to Three and owns a Samsung Galaxy S23 Ultra. He has tried to verify a Santander card and tried to receive a text message for Chase Bank UK to set up his app. The verification codes he requ...

Three 4G router, worked fine for 14 months, suddenly getting low MTU, stopping Xbox online play.

@PeteG @StephR Equipment has been working fine for 14 months.We live in a semi rural area so opted for a 4G setup. ZTE MF286D router with poynting omni directional external antenna, direct line of sight to mast 1.1 miles away. House is a smart hous...

Pshan

In Slovenia now, Trouble with internet not connecting at, still 8.5 Gb data allowance left but not connecting at all. Voice and sms working.

Router/Phone Connectivity Issues

Hi!Im currently having an issue, and have done for the past few days, in the DN32 area. I’m using a Zyxel NR5103E, for the 5G broadband. Aswell as a iPhone 12. Both was originally supplied per my contracts.Since the 6th, I’ve had issues with the 5G c...