Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32481 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11374 Views
  • 2 replies
  • 4 likes

Phonecall cut outs

Hi. Phone calls keep cutting out during a call. It just cuts out or i can hear them but they can't hear me.

GG2025 by Fledgling
  • 355 Views
  • 2 replies
  • 0 likes

Emergency data

Can I borrow 10£ data and take it back when I top up I have mental health and need to stay in contact with family it’s urgent 07*********

MK43 Bedford network problems

Can I please have a eta on when the network problems should be resolved. My home internet is running though a three 5g hub and has been terrible over the last couple of days.

P0u1 by Fledgling
  • 712 Views
  • 6 replies
  • 0 likes

Mobile data extremely slow

Both myself and husband are on three and our mobile data connections are diabolical. We can barely load a web page . It's like it in or out of our house . And at home it's worse if we both try to go online at the same time . Why is this ? It should b...

Poor Signal in Carmarthenshire

What's happening to the signal in Carmarthenshire, the past few months it been disgusting, I very rarely have any signal, calls keep dropping out, and the Internet is crap...If Three don't sort this out soon, I'll be leaving them.....

SANTABRY by Fledgling
  • 314 Views
  • 1 replies
  • 0 likes

Who can give me a fix date?

Just over 4 weeks ago I took delivery of a Three Home Hub.  On that day a fault developed on my local 4G mast (CW11 postcode area)) which means I have zero internet connectivity.  Every day since then, the Three online network status checks shows the...

TomG by Fledgling
  • 1225 Views
  • 7 replies
  • 0 likes

Signal boosting in a low coverage area

Good afternoon all.I live in a very rural area and have almost zero cellular signal even outside my house.  I work from home and calling over wi-fi can be problematic too as it often says on my phone that it needs to be registered on a network in ord...

Three 5G MIFI U50 - ping/response/loaded/unloaded latency

HiAm considering purchasing the above Three 5G MIFI U50 device for use from a static area where there appears to be decent indoor 5G signal as per Three website, please could anyone let me know if anyone has any reliable data/stats on the above ideal...

Phone Hotspot data issue. No 5g in my area

I live alone so use my phone hotspot for my Roku device. The issue I have is it will not play files in any way that is viewable. Heavily pixelated. It used to be ok but suddenly stopped being ok. My phones internet seems to be at a decent speed but t...

Xann by Fledgling
  • 621 Views
  • 2 replies
  • 0 likes