on 01-22-2023 09:46 AM
Hi.
I currently have a Three eSIM in my iPhone 12. However, I’ve just purchased a new iPhone 13 and I’m looking to transfer my existing eSIM number over to my new handset.
I’ve spoken to Three customer services to request a eSIM, but they tell me it’s not possible to get a replacement, even though Three’s website states it is.
Can I reuse the original eSIM QR code on my new handset?
Thanks
Solved! Go to Solution.
on 01-24-2023 08:19 PM
My new eSIM arrived, and after a frustrating phone call with Three CS (who still denied that Three offer eSIM’s) it is now working correctly.
However, the customer service team definitely need some education as to eSIM availability to existing customers.
Many thanks for all the input and assistance.
on 01-24-2023 08:19 PM
My new eSIM arrived, and after a frustrating phone call with Three CS (who still denied that Three offer eSIM’s) it is now working correctly.
However, the customer service team definitely need some education as to eSIM availability to existing customers.
Many thanks for all the input and assistance.
on 04-08-2023 04:48 PM
How can I get a esim for my watch then please ?
on 04-08-2023 08:26 PM
Hi. After a lot of phone calls to numerous customer service advisors, I eventually managed to find someone who understood my problem and within a matter of days my ESIM arrived.
I can’t tell you how frustrating this was, the majority of call centre staff haven’t got a clue. I’m afraid you’re just going to have to persevere and keep ringing.
hope it works out for you.
on 01-29-2023 03:48 AM
Hi
do you mind letting me know how did you order an eSIM?
on 01-24-2023 09:31 PM
Glad you finally got it sorted.
on 01-25-2023 08:10 AM
Thanks for your advice.
on 01-23-2023 07:11 AM
I tried to use the original QR code but it’s said it’s “no longer valid”
Does anyone know how I can get a replacement eSIM? I use two SIM cards, one for personal and one for business and I don’t want to carry two phones.
01-23-2023 09:20 AM - edited 01-23-2023 09:21 AM
Contact customer services and point them in the direction of the guidance that 3 quite clearly state on their website. If not ask to speak to a manager. Worse case order a replacement physical SIM or go into a 3 store to get one. Maybe you were just unlucky with the CS agent you spoke with. Frustrating I know. Maybe reach out on Twitter too if you have that as they have better support agents picking up issues on there or DM one of the mods on here.
on 01-23-2023 05:15 PM
Hi. I’ve followed your advice and spoke with another CS advisor. Initially they gave me the same story that Three don’t supply eSIM’s, I then directed him you Three’s website, and after placing me on hold for an age, came back and advised me that a new eSIM will be with me within 3 days???
Thanks for your assistance, I’ll keep you updated.
