Hi. I currently have a Three eSIM in my iPhone 12. However, I’ve just purchased a new iPhone 13 and I’m looking to transfer my existing eSIM number over to my new handset. I’ve spoken to Three customer services to request a eSIM, but they tell me it’s not possible to get a replacement, even though Three’s website states it is. Can I reuse the original eSIM QR code on my new handset?
If you were part of our original eSIM trial, then we certainly can provide you with a replacement. I'm really sorry this proved to be so difficult to obtain and that information you were initially given over the phone was incorrect.
I've flagged this up for review, and it's something we'll keep an eye on was we move closer to launching eSIM in full this year.
Let us know if you have any issues with your replacement, or if you've any other questions.
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Hi. Many thanks for your reply. My new eSIM arrived today. I’ve deleted the original one on my old handset and installed the new one on my new handset.
However, after waiting for it to activate, an error message has now come up saying it’s “Unable to activate” please contact customer services.
Update: Ive just spoken with Three CS, they claim I have to wait two hours before it will start working. Unfortunately, from previous experience, I don’t believe them.
Hi. Thanks for responding. I’ve had that many issues over the years with customer services not giving the correct information, I’m reluctant as to what to do. But I think I’ll try your advice and see how I get on. I’ll let you know later. many thanks.
Yeah three’s website says if you change phone you need to request a new eSIM so yeah not very black and white if CS have told you to use your existing QR code. I guess you can try scanning the old QR code on the new phone to see if it works but don’t delete you eSIM off your old phone unless it does transfer over.
