my mobile data

[ayden]

Hi last week i was out with family and i started to use my data and it said sign into 3 but every time i do the 3 app and website dont recognise the correct data and it is still like that and i want to know how to fix it my 

[JonathanB]

Hi @ayden,

Sorry to hear you're running into these issues. Just to clarify are you unable to use data or unable to sign into My3, or both? If you can let me know which and what error messages you're seeing, we'll do our best to help.

Thanks,
JonathanB