Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution 3g shut down emasculating 4g phone's calling abilities

In Oct 22 bought a NOKIA 4g phone for my wife to prepare for 3g shut down.Today I find it can only do texts, not calls.3 CHAT advise VOLTE must be enabled; phone was sold by AMAZON as VOLTEenabled. It clearly isn't as there's no VOLTE options in sett...

No signal

For 2 weeks now my signal as been poor.The last 2 days I've had no signalThree's network checker says there are no reported problems and signal in my area is excellent.Anyone else having problems Penistone, South Yorkshire area

4g c

Hi I work in Chester I have noticed this year that parts of the city centre offer little or no 4g coverage I have tried to resolve this with three but the customer service team have not been very helpful unfortunately

Best solution Data roaming stopped working after monthly data pack renewal

Hi,I have a PAYG SIM and a monthly 10GB data pack (my sim is about 10 years old and I've had the data pack for almost a year). I'm currently in Finland. I had data without any issues this whole week, on Friday I got the message that my data pack got ...

No Service Today

Hi, I have had no network coverage as of today 28/09 in Oakham, UK. Everything was going smoothly until about 9am where I suddenly had no WiFi nor data. I spent 2 hrs in the afternoon trying to fix it myself and even wasted £5 on an hour of EE (to wh...

Problem with receiving, making calls and with voice messages

I have problem with receiving making calls also with voice mail. My mobile phone is 4G so could you please tell me for what reason three stoped receiving making calls?, only can receive and making calls only on WhatsApp and messenger

Calls

Anyone in Hull having trouble making/ receiving calls this week. Good job at wasn't last week I needed and ambulance. Will we get a refund?

Calls

Hi I haven’t been able to make calls out today, even though I’ve got unlimited and bill is up to date. Any ideas please

Does three app allow you to access voicemail messages?

I am abroad and don't need my phone(make or recieve calls, etc), so I don't enable roaming. I don't want to pay extra for that. But sometimes people leave voice messages for me. Can I listen to them on the app (official three app) via internet, I hav...

I can’t dial out after being abroad last week

I came back from Greece last weekend and I can’t dial out on my phone even though it has 4g and bars. This happened a couple of years ago when I returned from America. I couldn’t dial out for months then and 3 were useless. Not sure how it fixed itse...