Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Costs in Moldova

I have a monthly phone contract with # and will be going to Moldova next month. How much will I be charged for calls, texts and data whilst in that country?Many thanks for your help.

3 5g mast

hi I have 2 5g masts from 3 in my area that have not been turned on yetthe address of the first mast is around NG104AAthe address of the second mast is around NG101DHis there any reason as to why they haven't been turned on yet? it would greatly impr...

Data pack

I have bought the 100GB data pack (renewable), yet it wont allow me to use the data from it. It says it is active. I can only use data when i have cash credit and it charges me from it. Why cant i use my allowance? FYI i am currently abroad but in a ...

Roam

Hi,How can I use roaming aboard?

0800 phone calls

Hi, my brother can't receive phone calls from 0800 numbers as he's abroad. Before he left abroad for holidays he chat with someone from Three and he's been told that he need to pay for add on or something like this( he s on a contract not paying sim)...

NE2* *** Very Weak SIGNAL

Hi I live in Post Code Area NE2* *** and all morning there has been either no signal or a very very weak one with only 1 bar showing on the signal strength. Normally there is a very strong signal with all signal strength bars showing. Is there any w...

How long does it take for 3 to turn on a mast that they've built?

Hey everyone, so recently, Three have built a mast a mile away from me in 25th of July 2024, and I was wondering when the mast will be active, main reason being is that I have some no service spots in my house, in particular the living room, and this...

Wont connect

Currently sat right next to my 1 year old FIRE TV with full 4g signal showing on my phone yet speed wise I'm only getting 0.7mbps and my tv wont connect to my hotspot, I honestly dont understand how 3 have gone so far downhill in the last year. I gue...

Bournemouth, Dorset area

Anyone else have a black hole when going into Bournemouth town centre? My network never works and hasn’t for a long time

Roaming issue

Hello guys ! I bought for my girlfriend the 6gb data pack add on from week ago i guess, she still used it very smoothly until today she couldnt use the cellular data any more even she still have 3.6gb allowance left please help me ! We are in Italy, ...