Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32444 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11362 Views
  • 2 replies
  • 4 likes

Appalling network last couple of weeks

What's happening with the network never had any issues until the last couple of weeks. Poor network indoors or you have to make the same call repeatedly to get a connection deed spots where there never was any issues So what's changed?Steve 

Best solution 4 Days of no incoming or outgoing calls

This is day 4 of no incoming or outgoing calls!!! I only know somebody has tried to contact me when I received a text message saying I have a missed call! I have only been able to make 2 calls from home, and I cannot make any calls when I am away fro...

YvoG18 by Fledgling
  • 2512 Views
  • 3 replies
  • 1 likes

Europe Roam Pass

My 3 day Go Roam Europe has expired today, I have another 7 day Go Roam Europe available, but it wouldn't activate automatically, and there is no option for me to activate it. I have tried switching off/on roaming and restarted my phone, the next Roa...

Glencoe by Fledgling
  • 791 Views
  • 1 replies
  • 0 likes

Compensation

I had to take my dog to the vet as an emergency yesterday, due to the fact I had to phone. I had to get a taxi there to book an appointment and another to my home. Before having to leave again with my dog, I was already very distressed after waking u...

Worst by Fledgling
  • 969 Views
  • 2 replies
  • 0 likes

Leaving 3

Roaming with 3 is such a faff. I'm in Spain and have an unlimited monthly payment account and expected 12gb of data.  No such luck, so I tried calling 3 customer service, it said try the website, difficult when you have no Internet? Ended up using my...

simmobb2 by Fledgling
  • 784 Views
  • 1 replies
  • 0 likes

After 20 years ive had enough!

I can no longer tolerate the poor mobile signal and inconsistent service that 3 consider acceptable so after twenty years as a loyal customer ive ported my number to 1pMobile (EE network).My 5G home broadband contract taken out last year has been bes...

Nomore3 by Fledgling
  • 2175 Views
  • 3 replies
  • 2 likes

Terrible customer service

This guy sent me a link to get in contact with him it does not workhttps://bit.ly/3C43TKN -Johntypical customer service shocking