network outage!!

[tamara]

for the last 2 and half weeks I've had no signal I started a new contract got the new sim put it into my fne it was grand for about 20 mins then all of a sudden no signal I buggered about with it for a while trying to fix to then I find out on the website that there's a network problem in my area and it should be fixed soon now 2 and half weeks wait there's still a network issue in my area taking longer to fix than usual 😡 doesn't take this long to. fix usually if a network goes down it will take 24 to 48 hrs to fox but nope not three network I live in a small village and I've walked around it on so many occasions to see if i can find any engineers working but I havent now again I live in small village no signal in my postcode area when I walk to shop its only a couple of minutes walk I will get 3 bar signal as soon as I'm home there's no signal how does that work no signal in my street but if you walk a couple of mins to shop there's signal I've been on the fne numerous times to try get it fixed and I'm no further forward three have tried to lift the money for the bill out of my account and I've told them I will not be paying it until this crap is fixed I've had enough big mistake I made leaving giff gaff to come to three I have to give them another week and if it's not fixed they will go ahead and cancel my contract but with a cancellation fee they were told to catch themselves on that it will not be paid

[MichaelP]

Hello @tamara,

I'm just reaching out to see if you've still been experiencing signal issues near your home. Have things improved? Please let me know.

Thanks,
Michael

[PeteG]

Hello there. 

Welcome to Three Community. 

That's not so great. It sounds like the specific area you're having issues in is being affected by an issue on a local mast or something like that. When you walk a few minutes away and get a signal again, this is likely you connecting to a different mast. 

Since it's been a couple of weeks, it's likely that the issue affecting the network is complex, or the task of getting the repair work done is experiencing delays. 

Whatever the case, I'm sure the team is doing everything they can to get things back to normal for you. 

Fingers crossed you'll be up and running soon. 

Pete.