How to get more information about network status ?

[Maciek]

This is similar to a previous thread I found.

Over the last 3/4 weeks I have had a severe deterioration of speed from my 5g broadband. Previously I was regularly achieving download speeds well above 50 Mb/s, and now it is regularly less than 1 Mb/s and often simply unusable. I have had to hotspot from my phone (on Vodafone 5g) to be able to use the internet.

When I enter my postcode into the The Three Network status checker the response is: 

'We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.'

Whilst that is moderately encouraging, it would be much more useful to say whether or not the issue is 5G related or 4G related, signal strength related and/or speed related, or something else altogether. This would avoid me wasting time in raising an issue that might already be in hand, and having to go through all of the 'have you rebooted your router/have you tried another location/all of the other rubbish which appears on the call centre agents screen.

Any help much appreciated, thanks

[JonathanB]

Hi @Maciek,

I'm just checking in as we didn't hear back from you, has the issue been resolved in the meantime since posting, or do you still need any help?

Thanks,
Jonathan

[MichaelP]

Hello @Maciek,

It's a shame to hear that you're experiencing a drop in Broadband speeds and haven't been able to clarify when things may improve.

Please PM me with your postcode, and I'll run a few checks on our end to see if we have any additional info available.

Thanks,
Michael