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CME
Fledgling

on ‎28-01-2026 09:41 AM

on ‎28-01-2026 09:41 AM

All I wanted to do was to get into my account - I don’t want to have a conversation!

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MichaelP
Community Support Team
Community Support Team

on ‎29-01-2026 09:51 AM

on ‎29-01-2026 09:51 AM

Hello @CME,

Were you aiming to access your online account via the Community here? As Clivejo helpfully pointed out, this is a public forum and isn't for signing into Three accounts.

You can access your online account via the Three app or on a web browser here 🙂

Thanks,
Michael


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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Anonymous
Not applicable

‎28-01-2026 03:42 PM - edited ‎28-01-2026 03:43 PM

‎28-01-2026 03:42 PM - edited ‎28-01-2026 03:43 PM

Hi @CME This is a public forum and I am another customer just like you.  I believe you think you are having a private conversation with Three staff, but that is not the case.

Again appealing to Three staff, this forum "looks" like it is logging into the Three Customer Account pages and people mistake it as a private chat session, not a public forum.

Please look into this issue.

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