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Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Conversations

Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3518 Views
  • 0 replies
  • 9 likes

Unable to send SMS to Australian number

Hi all. I'm unable to send text to Australian numbers, I've tried a few different numbers in Australia known to be in service but no joy. I've turned phone on and off etc, checked sim settings etc and all ok.  Can send sms to UK numbers ok.  I checke...

ssjdug1 by Fledgling
  • 162 Views
  • 3 replies
  • 0 likes

Forced apps after Software Update

Absolutely disgusted by Three's latest money-grabbing scheme that forces game downloads after a Software Update.As has happened with all software updates in recent months, when the latest Samsung/Android update happened this morning, Three forced me ...

Password App No, PC OK

My password is not working on the android Three app, but does work on a PC in chrome and edge. How do I get the app to accept the password?

djsjw65 by Fledgling
  • 112 Views
  • 1 replies
  • 0 likes

Register button not working

I've tried multiple times over the past few weeks to re-register my account so that I can access my account details. Every time I do this I have an issue at the exact same point; after following the steps of registering, it tells me to complete the h...

arejay by Fledgling
  • 243 Views
  • 1 replies
  • 0 likes

Number not on record

Been trying to log into my account since the update, have been unsuccessful every time. Now when I go to log in, it says my number isn’t on record… have been with three like 6 years now, maybe 7. Same number same sim, just can’t log in to manage my a...

unable to re-register

my father got a pay monthly contract for me using his account, and i’m trying to re register but it’s not allowing me to use any emails. i tried his one and it’s saying it’s registered already but i’m unable to see anything regarding my account/ cont...

afnan23 by Fledgling
  • 185 Views
  • 1 replies
  • 0 likes

Appalling Kafkaesque Dealings with Three

  On Tuesday 13 February 2024 I contacted Three Customer Service both by phone and chat. I explained that I was not able to view my bills when I log on to the App or on the website. A very simple request, one would think.After around 50 minutes talki...

Sean2 by Regular
  • 759 Views
  • 8 replies
  • 1 likes