Accounts and services - Get support for Three services

Best solution Hi , how can I find a transcript of my life chat with 3

I would like to find my chat download, how do I do this ?

Money refund

So o moved of to three 6 weeks agao traded my old phone in which i was told £526 it's now been 6 weeks i still dont have the money 3 times now I have been told to wait 5 working days I have done and still no money on my account nothing but lies on ev...

Best solution Problems in Australia

My wife and I found it particularly difficult to get a signal on our recent trip to Australia. Both of us have the same phones - Honor 70 Lite, less than a year old, and both of us have 3 Pay As You Go SIMs which have always worked in the past.In oth...

I desperately need to reactivate my old number

I am on a phone contract and recently decided to change my number back in November. My phone then had to be repaired and now I can't log into my email address which is very important. As it was set up on 2-step verification. Without access to this em...

Incompetence of call centre

I asked for the 3 team to port in a Lyca business number onto PAYG. They instead ported it onto my contract number which I’ve had for 15+ years. Now when I tell them to reverse it as that’s my personal number, they say we can’t, I have to lose one of...

Active lines not showing

Hi everyone, I had previously a few SIM only contracts, I have used 2 different email addresses for these contracts , I have purchased a new SIM only contracts and trying to register on app/website , it's letting me register and access my account bu...

Last Line No Longer Available

I switched to Three from EE on the 7th January and took my number with me.I have two sim contracts with Three, one that I took out for my daughter in December and her number transferred with no issues.Initially my number was showing when I logged int...

Cancelled Paramount +

Hi, I try to find out how to cancel paramount + for three months now and have no idea how because it's taken my money from my bills on 3 not from the paramount + website. So, it's harder to cancel. I use paramount only 1 times. Since last year. It...

Disgusting Customer Service and Unexplained Bill Amounts

I would appreciate some advice please (if there is anywhere to go). I cannot emphasise how much stress and upset Three has caused me over the last few months, and today, it is clear that their "customer service" is run by those who are arrogant, rude...

Problems with Three not recognising my Name associated with my phone number

My wife rang Three today to update her mobile plan after receiving an email giving her options to renew her SIM only plan. However when she got through to an adviser he kept saying there was a different name attached to that phone number despite them...

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