Apple Ultra 1 mobile data no available

[Scott_K]

Hi - I’m new to 3. I’ve ported my number across from Vodafone and signed a 12 month plan so I can add my Apple Watch. I was told after setting up the plan I would need to add the smart watch pairing plan but it’s not available. I was told I could contact customer services and they would add it. But they said they can’t add it and I can’t see the option to add it on my app. Also customer services want me to activate the plan through the Watch but the option is blanked out. (Your Three account is not eligible to enable mobile service on your Apple Watch. Contact Three for more information.)

On the most recent chat I was told if I waited until the new billing cycle (8th July, today) the option to add mobile service to the watch would become available. Its not there. I have spent hours over the past 3 days in chat conversations, repeating previous steps (as apparently helpdesk cannot see prior call details) and no one can provide a solution. I am within the 14 day cooling off period and will cancel if it's not resolved as I require mobile data on my watch. Can anyone help? Thanks

[Scott_K · Accepted solution]

Issue now resolved by resetting network settings: 

Go to Device Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. It will ask for your device passcode—enter it, then confirm by tapping Reset Network Settings again.

This process will only reset your network settings. It won’t delete any data from your phone, but saved Wi-Fi passwords will be removed.

[JonathanB]

That's Fab @Scott_K, glad this was sorted and thanks for sharing your solution with the Community. I wonder if your phone had retained some network settings from before you switched provider.

[Kirstysarge-11]

Hi sorry to jump on but getting no where through live chat. @JonathanB Wondering if you can clear something up for me. So I’m wanting to get an Apple Watch with 3 who I’m already with but not wanting to pay a monthly charge for the pairing service as I don’t need it as I have my phone with me all the time so can I pay for the 1 month pairing and then cancel it couple days after receiving the watch so then it would reactivate the month after and I’d still only just pay for the watch and not the pairing but of it 

[JonathanB]

Hi @Kirstysarge-11,

No worries, I've answered this on the new topic you created too, but if you take the 1 month plan you can always cancel this add on. Hope this helps!

Thanks,
Jonathan

[Paddiewack]

Excellent 

[JonathanB]

Hi @Scott_K,

Welcome to Three and our Community.

When did you activate the account and port your number across? Are you able to sign in to My3 on our website or through the Three App okay? When you login can you see that your allowances have refreshed today?

Thanks,
Jonathan

[Scott_K]

Hi @JonathanB 

I ported across on Friday 4th July. I Am able to sign into My3 and Three App.

Yes, the allowances have refreshed today.

Thx

[Paddiewack]

Just to be clear what phone are you attempting to pair your Apple watch with? It needs to be a compatible iPhone;you can only pair like for like,Apple to Apple/Samsung to Samsung. 

[Scott_K]

Hi its an Apple Ultra 1 and an iphone 14 pro. No issues on Vodafone network. Thx