So I ordered a new handset end of March. I then missed a call from 3 which then meant the phone was recalled from the courier without being delivered. I spoke to 3 agent who advised that due to Fraud procedures the phone was recalled but another could be sent. No problem, another was sent out.
I since tried to make payments on the device as agreed per month but no plan was showing on the app. I contacted 3 chat who said payment would go out on 13th July. It did not so again speaking to a agent they advised again it is with the Fraud team. I advised its not fraud...you recalled handset and sent another out.
Anyway after about 6 phone calls , calling into 3 store and submitting complaints which have not been registered btw I get a message this morning saying I'm in arrears by 2 months. I have paid this but I do not want it affecting my credit score due to a issue which was not my fault. I spoke to the 3 helpline but again could not get them to understand.
Anyone know how I can take this higher without instructing a solicitor? Thanks
