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Turn off add-on

I used more data than usual one month so bought a 1gb add-on which I now can't turn off and get charged every month. How do I deactivate this scam so I'm not charged every month until I change provider? 

Contracts

My ex has three contracts in my name and each month the bill changes how can I stop her from using them but still pay the balance 

Upgrade

I have been with 3 for over 7years. July 16th I upgraded my contract, but today I just realised I am still being charged as per the previous contract. when i logged into my 3 a/c to inquire this I found there are better plans available and I was not ...

SIM card replacement

I have lost my Sim card abroad and asked for replacement 3 times and did not get it, every time I do online chat they say that the send it to me but i don't receive it.Last time when i had chat with coustomer service they said that they will send me ...

zenaali by • Fledgling
  • 3049 Views
  • 1 replies
  • 0 likes

Data roaming not working in the USA

Hi there. I'm in the US and I can't use the Internet data. I have data roaming set up on my phone and I have international roaming on my account. Can anyone suggest why? Thanks. 

gail381 by • Fledgling
  • 17219 Views
  • 9 replies
  • 0 likes

Roaming in Ireland

Morning all....I bought the phone for my son and he must have reached the £45 maximum roaming charge when he was interrailing across Europe (data stopped working).  We live in Northern Ireland and he is now holidaying in Donegal (Republic Of Ireland)...

AndyR by • Fledgling
  • 1827 Views
  • 1 replies
  • 0 likes

E-Mail for a contract I have no knowledge of

I received the below e-mail last night and its not for a number I have ever owned.  One disturbing fact is how long the contract has been opened for which is since at least 2011 but this is the first time I have ever heard of it.  Below is a good chu...

ROUTE->DEFAULT when trying to use Live Chat

Hi There, I am trying to use Live Chat to talk to someone at 3 this morning and after entering mobile number it just says "ROUTE->DEFAULT" and then nothing else happens.  Is the chat service currently off-line?Thanks D 

Roaming charges offer

All, I would like to know if anyone else was offered the opportunity to get free roaming if you signed up for a contract before the 1st Oct 2021? I was offered this and signed up 30 Oct 21. I have recently found out that as 3 did not process my contr...

DS by • Fledgling
  • 11386 Views
  • 19 replies
  • 0 likes