Being charged for cancelled data plan

[ct]

Has anyone else placed an ordered, cancelled within 24 so the phone and SIM were not delivered to me but still been changed- despite repeated attempts to get the issue resolved?

[JadeF]

Hey there.

Welcome to the Three Community Page. 

Sorry to hear that you are still being charged after requesting to cancel. Have the team explained what is causing the delay? 

Please reach out to our Complaints team on one of the following options here and they'll be able to raise this for investigation for you.

Thanks,

Jade

[ct]

I have raised a complaint for the second time. Once again I’ve been assured the situation has been resolved.. but after seven months and numerous requests for this to be sorted. I have little faith this will finally resolved!