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Device upgrade

Hi, I'm due to upgrade on 13th July. Can you tell me if you get credit checked for an upgrade. I've been with Three since 2017. If I fail the credit check, is there a way to appeal the decision? Thanks   

Dale2011 by • Fledgling
  • 2436 Views
  • 3 replies
  • 0 likes

Login fail

When I try to log in to phone account a text is sent to my internet mobile data router number which I can't access so I can't log in. Can't find any way to change this 

Tormid by • Fledgling
  • 1012 Views
  • 1 replies
  • 0 likes

Change of plan

Hi, I would like to change my plan, I no longer need the benifits of the plan I am on so would to downsize to pay less each month.

Can’t login

I woke up this morning to see I had a message with an issue number. It said I had to login to view it so I tried on the app but my account was blocked and needed details. App then said there was technical problems. I’m not sure what to do

Dan9 by • Fledgling
  • 1090 Views
  • 1 replies
  • 0 likes

Cannot re register my account

Unable to re register my 3 app as it won’t accept my email address as it’s different that the initial one used and I no longer have access to that. Live chat doesn’t work and am overseas with no roaming and no customer support from 3 路‍

Msquibb by • Fledgling
  • 2801 Views
  • 4 replies
  • 0 likes

Roaming stopped working

I am currently abroad in the USA. My roaming has just stopped working.I have increased my spending limit to £50 to allow for the daily £5 charge. But after 6 days, my roaming has stopped, with my extra charges being £30 as expected.I am getting a mes...

Getting Texts for Payment AGAIN?

Ordered a 4G Plus Hub in March and received 3 x Hubs and sims? rang Three to let them know and said i'd use one of them, ok we will send a jiffy bag to return the remaining 2 + sims, tried the router which was dreadful 1.6 mbs.Returned all of the Hub...

Garygsax by • Fledgling
  • 856 Views
  • 1 replies
  • 0 likes