I feel your pain. I’ve had a problem that should have been easy to sort, but they couldn’t or wouldn’t sort it and they asked all sorts of questions that weren’t even relevant. The only person I got any sense out of was Maxine from customer support in the UK but now she’s gone quiet. I ended up sorting the problem myself - problem that was caused by an error by Three. I’m waiting for an apology and details of how they’re going to make up for the hours of time I’ve wasted on this since last Saturday, not to mention the harassment I experienced from a firm acting on Three’s behalf. The phone service isn’t great, although it’s cheap, and the customer service is laughable and a really pathetic advert for a multi-million-pound company.
