Bill overdue

[Jamezy]

Hi just looking for a bit advice? I have been overdue on my phone bill last few months due to health reasons, I was in contact with 3 and I agreed to pay my outstanding bill last month, but unfortunately I have been the victim off fraud and my bank account has been frozen until further notice. Will 3 give me more time to pay my bill as they have already restricted my phone?

[JonathanB · Accepted solution]

Hi @Jamezy,

I'm really sorry to hear that you're dealing with fraud as well as ill health. We can't see your account from the Community to understand the exact situation with your billing, but the best thing to do if dealing with these vulnerable situations is to speak to the specialists at our Customer Wellness Team.

You can find options to get in touch with them here. I'd recommend to have a call or chat with the team, and discuss your situation, they'll look through options with you, which could potentially involve extensions or clearing the balance over a longer period of time.

Thanks,
Jonathan