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Bill

GeorginaGA
Fledgling

on ‎06-27-2022 03:17 PM

on ‎06-27-2022 03:17 PM

Hello. I was due to pay my bill this month. But I am not able to pay it until the 8th of July due to family emergency my money has had to go elsewhere this month. Am I able to keep my services on please and pay it then? 

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StephR
Employee
Employee

on ‎06-29-2022 04:26 PM

on ‎06-29-2022 04:26 PM

Hi Georgina, 

Thanks for joining us here at Three Community. 

The advice DanC has given below is spot on. You can make use of the automated options when calling 333, or speak with an advisor via phone or livechat: Need help with your Three account or device? | Three The team will work to find the best available solution for you.

StephR


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 


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DanC
Employee
Employee

on ‎06-27-2022 03:20 PM

on ‎06-27-2022 03:20 PM

Hi Georgina

 

hope everything is ok first of all with the emergency. 

regarding the services and the bill I would advise calling 333 and speak to the billing team to explain the situation. I’m sure they will be able to look into it for you and come to some resolution.