I called the Artiq BV helpline (03333131614) and spoke to Marta and said that I was calling regarding unauthorised charges being made to my Three 5G Account. She asked for the mobile number, which I supplied and then she confirmed that all charges had now been stopped.
I said that I wanted the £67.50 that had been charged to be refunded, she put me on hold and then came back on the line to say that they could refund £18.
I said that was unacceptable as I had not consented to the charges and the law required them to prove consent.
She then said OK, we’ll refund all the charges, do you want that by paypal or by bank transfer, which could take up to 30 days.
So a good outcome for me (hopefully) but it’s a real concern that this was able to happen in the first place and it appears that BT, EE & Voda have disabled the service but that Three has not and is making 30% on the scam payments being taken from trusted customers.
