Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Best solution Can't get PAC code via text or My3

Hi, I need a PAC code to transfer my number, but I can't get it via text (PAC to 65075) or My3 account. When I try to request it online, it just shows "undefined." I also can't access Live Chat to contact customer support. Can someone from Three supp...

KM1 by Fledgling
  • 2552 Views
  • 3 replies
  • 0 likes

PAYG credit

Hi I purchased a 20GB data pack which includes unlimited minutes and texts but my credit continues to be used up whenever I receive a text or phone call. Is this correct? I had a credit of £5:33 and received 2 short texts. My credit has now gone. Is ...

haino by Fledgling
  • 680 Views
  • 1 replies
  • 0 likes

I need to update card payment

I have been trying all morning to update my card details as have a new bank card, and I cannot.I've managed to buy the £10 Top Up as that let me enter the new card details, but cannot now use that to buy my Data package as it tells me it is being use...

Best solution Three app

I need to pay my bill today and everytime i try to pog into the 3 ap it says there is an error tried to ring to do it could only speak to a robot even then asked for my details put them in and the robot ended the phone strange

Best solution Roaming pack

Hi all,I use a three SIM card when I travel to Europe and every year I am able to buy a roaming pack, this year I wasn’t able to get one so I assumed a data pack would be the same. Only to find out I am limited to 6gb of roaming which has never happe...

Saki01 by Fledgling
  • 1271 Views
  • 1 replies
  • 0 likes

Best solution Cancelling Insurance

Hy, My self Shivani Gandhi  I have purchased a 16 Pro max from three company at 3 months ago on instalments. Now I want to cancel my insurance pay. Please cancel my insurance pay  from next month . For need any details please contact me ***@*** Thank...

Sh1 by Fledgling
  • 1619 Views
  • 2 replies
  • 0 likes