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Monday
I can't understand this month's bill for my broadband, in fact at the times you billed me at 4.50 pounds on the 7th, 14th, 21st, 28th of December 2024 and that of January 4th, 2025 I was at work and I inform you that my hours are from 6 a.m. to 6 p.m. and at these times which are more or less at 4:30 p.m. I wasn't even on break especially since I have a 5G subscription with my mobile phone so I would like explanations on these consumptions that Three fraudulently attributed to me and I submit to you to terminate the three pay which is a scam and to no longer send me an invoice above my package to which I have subscribed, I am very careful about my telephone and internet expenses and I do not exceed the allocated budget otherwise we will go to litigation without regret for my part and a lost customer.
Tuesday
Hey Mousse,
We can totally understand that unexpected charges aren't ideal. You can check your account via the My3 app or on our website for any extra charges, this'll give you a breakdown of what's on your bill. In the meantime, you can certainly reach out to our Customer Service Team who can look at what's going on with your bill.
Maxine
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