- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
22-07-2024 04:42 PM - edited 22-07-2024 04:43 PM
Hello, I upgraded my phone with 3 this morning. This afternoon I have received a call regarding potential fraud. It is possible i misheard, but i am wondering if it is indeed 3 checking that it was me that upgraded and nothing dodgy has happened.
Edited to say the number that called is 0333 338 1040
i have also received 2 text messages from 3 saying if i hadn't placed the order to ring them asap.
has anyone else had this please?
on 22-07-2024 06:43 PM
Hello.
Three complete checks with some orders, part of that process is contacting the customer back on the phone number on the account and verifying if the order was indeed placed by them.
The number you've noted is a Three number.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 23-07-2024 07:55 PM
hi, i have also done an upgrade with the number 03333381040. i called 333 and asked to confirm a name, and to be called back. the name i recieved was abishiek (?) and was called back by abishiek from 333 on 03333381040. he tried to use voice banking (?) to place my order and i was told to say my card number and sort code. i was texted by my bank asking if i made the purchase, and texted by a random landline asking if i made a payment..
on 22-07-2024 05:46 PM
I’ve just had the same call from the same number. When they asked how much I was going to be paying monthly for my upgrade I thought something was off. I said that I wasn’t comfortable sharing that information as I was unsure she was actually calling from Three. I’ve now received a text from ‘Three Uk’ which doesn’t make sense. All previous three text messages have come through from ‘From Three’. I feel that this was 100% a scam