Can't log in to Three+ any more

[SGN]

I used to be on Three PAYG and switched to Three Pay Monthly while keeping my phone number. While I was on PAYG I could log in to Three+ and could also log in a short while after the switch to Pay Monthly, but now it won't let me. In the Three+ app, I reset my password and then I notice at the bottom of the screen it says 'Unauthorized: INVALID_NUMBER'. I then try to log in using my phone number and new password but then I get a message stating "Please try again later. Sorry, you've tried to log in with the wrong details too many times. Please try again in XX:XX minutes." I've tried resetting my password a few times, but this happens every time.

[JonathanB]

Hi @SGN,

From the perspective of our systems. Moving between PAYG and Pay Monthly closes your old account and opens a new one, even if you're keeping an existing number with us. Do you also get an error if you try to re-register for Three+?

JonathanB

[SGN]

Hi @JonathanB 

Yes, if I try to re-register with Three+ it says, "Sorry, you're not able to register with Three+".

[SGN · Accepted solution]

Three customer support has now fixed the issue for me.

[JonathanB]

Hi @SGN,

Sorry I didn't get a chance to follow this up on Friday but glad to hear it's all sorted now.