Accounts and services - Get support for Three services

Getting Charged for data plan but not working

I recently bought the 60GB data plan for £15 and I got charged for it but it doesn’t work at and I also got a message saying I have £0 count balance when I don’t.I’m not sure why this is happening but I am disappointed at Three because I have been tr...

Change email on account

Hello there I’m trying to log into my three account but I can’t remember what email I set it up with.

DEACTIVATED SIM

Hi, Is there anyway I am able to get my number of 10 years back? Three customer services have stated that due it being inactive it has been deactivated. is there anyway of recovering it?

Topped up today - not showing or activating.

Previous top-up ran out today and topped up, but it's not activating. Getting the "sign into network" thing that happened during the migration.If I go into top up again, it says I can't do that because "Another action is in progress on your account.....

Large bill no one can explain

After 3mnths trying to upgrade my phone and plan I received my first new bill. I have tried 4 times via chat, phone calls to find out why the bill is so large. Yesterday I got the operator to raise a complaint to investigate it and get to the bottom ...

Pay As You Go Auto-renew from Cash Credit

Good afternoon,I have had a thought and was wondering if it doable and possible for Three Pay As You Go customers to be able to auto-renew their Data Packs from their cash credit?At the moment (for me anyway) I have to add my Data Pack manually, but ...

Tried cancelling account on numerous occassions

Hi My daughter Shannon called and got through after a very long waiting time and tried to cancel her UK tel number 07********* as we live in Guernsey and the contract does not suit the island. She was told as I Jennifer Brown was the account holde...

Black friday

I got an email i can upgrade early this week no fees normally june ( been a loyal customer 7 years now) so i fancy the s23 128hb ,its 22 a month for 3 years just for the phone with free buds and £100 cashback ,then £17 a month for unlimted sim over ...

Cannot progress my PAC form on 3 website

Hi 3 Forum,Tried to complete the 3 PAC migration form Today but received an error message "We are unable to process your request at this time try later" Can anyone helpRegards

Problem with new registration system

I used to register with old email address which I no longer have access to.As your new system changed,I cannot log in to my account and having problems with topping up my bills

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