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Update and Access issues

After the update yesterday I was eventually able to re-register my account only to be left with no Internet access on my hub or mobile. I work from home and this is unacceptable. With no resolution and no timescale for a fix the call center are unabl...

CHass by • Fledgling
  • 4076 Views
  • 8 replies
  • 3 likes

Data Allowance Help

Hello,I am a PAYG customer on the unlimited data plan.  As of 8:00 this morning it has been asking me to sign into network, and when I log into the 3 app my voice & text plans expire 2 Nov 2023, but the data plan is showing as expiring 1 Jan 2222.  I...

Seperate emails needed for broadband and mobile?

HiI have a pay monthly contract, had it for 3 months. I then signed up for 5g broadband about a month ago.It seems that I need to setup a new email address to be able to log in to the broadband account, as they cannot both be registered to one email ...

skg by • Fledgling
  • 1773 Views
  • 3 replies
  • 0 likes

Top up not applied

Bought a 30gb data pack for £15 this morning. Payment was taken and an email to confirm. I got a text saying: Hi there,You don't have enough cash credit for 30GB Data Pack.Your current balance is £0.To top up and try again, just log in: three.co.uk H...

Trouble creating a new account

I am trying to create a new account but it does not recognise my phone number when it needs it for a one time pass code. How can they not recognise their own number on the system. Anyone else having this issue.Now I'm having texts with passcode on, s...

Purchased a data pack but it doesn’t work.

Bought a 30gb data pack for £15 an hour ago. It stopped working ten minutes ago and I got a text saying  Hi there,You don't have enough cash credit for 30GB Data Pack.Your current balance is £0.To top up and try again, just log in: three.co.uk/accoun...

Leproxia by • Fledgling
  • 10807 Views
  • 15 replies
  • 1 likes

International services are a joke

Dear Three. Your international service and information is useless. I contacted you before I went on holiday to see what add ins I could use. As I’m going to a Thailand I was told the go toqm would not work and the data passport would not work by one ...

Auto renew add on?

I swapped to PAYG over a year ago and find it frustrating to have to buy an add on every 30 days, sometimes I go through the process and pay but the payment fails and I have to start again. I have tried to buy an auto renew data pack but I can only s...

System Migration

Was wondering if anybody else in the 3 community is feeling as disgruntled as i am?I had a contract with Hutchison 3G that expired on 9 may 2004 (yes 2004). I have not used this account and forgotten about it over nearly 2 decades then to my amazemen...

Zoe1978 by • Fledgling
  • 1481 Views
  • 2 replies
  • 0 likes
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