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Bought data pack but doesn’t work

Had a regular data pack on auto top up which stopped renewing so I manually renewed. Can see it’s active but data doesn’t work. Called support and after an hour was told I need to add credit to use data. I added credit a month ago and haven’t used it...

breakbot by • Fledgling
  • 2357 Views
  • 3 replies
  • 0 likes

Travelling to Turkey

I have a galaxy s20 FE it is not e sim compatible. My roaming won't work due to it being our of the EU. My phone is not unlocked and is just on three. What are my options? 

Marie1 by • Fledgling
  • 906 Views
  • 1 replies
  • 0 likes

Duplicate numbers

Is there any way someone can have been issued a duplicate number? I’ve been getting calls under a different name from sales people. Apparently I’ve registered in a certain area of the country nowhere near where I live, for these sales. They have been...

Sbarr by • Fledgling
  • 910 Views
  • 1 replies
  • 0 likes

Go Roam charge when data roaming off

I've spent hours today with THREE trying to resolve this. I was in Italy recently and this happened with both iPhones on my account: minuscule amounts of data are shown as being used on my account (total 6.6KB divided over 4 occasions) even though ro...

Bernard by • Regular
  • 3677 Views
  • 5 replies
  • 1 likes

Not received my refund

I paid for my device which was an early upgrade and Three cancelled the order with DPD and made them send the device back to Three so and still haven't received an reasonable explanation for this and still £226.57 out of pocket. I made this order on ...

TH by • Fledgling
  • 2130 Views
  • 4 replies
  • 1 likes

Bill Date

Hi Guys! Wanted to put this in as I am quite confused about when I actually get charged for my plan. On the 3 app, it says my plan resets on the 9th of every month, but I can get charged on the 19th of same month. I just want some confirmation on wha...