Hi @Aidy and @Alyna,
We're aware of both issues with registering for My3 and of the late Direct Debits. We're sorry for any inconvenience this is causing. The Direct Debit payments that were missed last week should be collected today, and we're working to resolve the issues with re-registering as soon as possible.
To help us investigate, and make sure this is resolved for you, I'll send you each a private message to get you in touch with some colleagues that are looking into this. To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
JonathanB
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