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Conversations

Absolutely not worth it!

I switched to three over 6 months ago thinking it’s better than lebara, but it absolutely is not. I have an unlimited sim plan worth 30 pounds every month! But absolutely no service in almost all the places. The network is so bad even 4g doesn’t work...

Kay0 by Regular
  • 1022 Views
  • 6 replies
  • 1 likes

data pack

I purchased a data pack on or about 27th July. it stopped working approx 3/4 days ago. I had an email from you stating I would receive a £10 refund due to a problem. I am unable to purchase another data pack as it states one is still in use ... it is...

kevin37 by Fledgling
  • 344 Views
  • 2 replies
  • 0 likes

Unknown one off charge

I've been charged £4.17 pm for the last 2 or 3 months as a one off charge. Can't find out what it's for. I'm on a monthly phone contract with a set charge and don't think I've used anything extra. Please tell me what it's for!!Thanks, lena

lenablue by Fledgling
  • 643 Views
  • 4 replies
  • 0 likes

Very unhappy with three today

i have today logged a complaint to three. I cancelled my broadband at the end of my contract approx 2 months ago. I did this over the telephone. I was told by the lady over the phone that i DID NOT need to return my old 4g router. Nice little surpris...

johno12 by Fledgling
  • 427 Views
  • 2 replies
  • 1 likes

Insufficient funds

Ive been using ThreePay for some in-app purchases and it been going well with no issues. But yesterday when i tried to top up my game again, it said that “i may need to add insufficient funds to continue using mobile phone billing” although I have en...

Go Roam won’t let me make calls or text

Go Roam doesn’t work, have data but can’t call or make and receive texts! Spoken to Three 5 times and still not sorted. I can see 3000 minutes on my plan but show as “expired” how can it be fixed?

JB83 by Fledgling
  • 318 Views
  • 2 replies
  • 0 likes

Website has lost option to pay from cash credit

After topping up my cash credit balance using a voucher I tried to purchase a £35 unlimited data pack (one-off). Normally there is an option to pay from cash credit but this has disappeared, it only offers choice of credit card or voucher.   

Malev by Fledgling
  • 473 Views
  • 3 replies
  • 0 likes