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Best solution Auto renew data plan

I currently have an active 40GB data pack-ITU which will expire on 26 September. I want to switch to a 60GB auto-renew data plan, but when I try to add this plan to basket, there is an error message saying that I cannot have more than one active data...

Elsa by • Fledgling
  • 752 Views
  • 1 replies
  • 0 likes

Old IMEI number on old device-

Can you provide my IME! numbeer for the account I was using. in August. Lost phone and got SIM disabled.#Just need the IMEI number that was in the Samsung A25 which was cionnected to to it for August  2025  Regard John Reid

jtr by • Fledgling
  • 486 Views
  • 2 replies
  • 0 likes

Porting number help

I ordered a SIM card and it’s currently in the post. I scheduled my old number to be transferred over this new SIM card on Monday, but I got an update from the post saying I won’t receive this SIM card till Friday and I’m worried it will be transferr...

Apples by • Fledgling
  • 643 Views
  • 4 replies
  • 0 likes

Best solution Bill detailing

Dear team the three agent told me the bill will be 26 but the I got is of 33.14 so kindly send me the detailing of bill asap

Best solution Roaming data

Hi there, I went abroad a couple of weeks ago and I paid £12 for roaming data in Portugal but while I was there it never worked at all. Are you able to see this? 

Robbie1 by • Fledgling
  • 841 Views
  • 3 replies
  • 0 likes

Best solution Scam call pretending to be from Three

Just had a scam call from an 020 number pretending to be Three, saying that as I'd been a customer for a few years they wanted to offer me a discount on my monthly bill. I was immediately suspicious as it wasn't from Three's usual number, didn't addr...

Upgrade Process Error Not Being Resolved

Context:My current contract was due an upgradeI went through the "upgrade now" link on the webpage, selected the new handset and plan to go with itHandset arrives through the post, along with a new SIM with a different phone numberCheck my account, a...

Best solution Split port from EE

I joined Three on the 28/8/25 and immediately requested a port in from my current provider (EE) i received a text to state this would complete on the 1/9/25. Nothing happened on this day untill later that evening, i received a text from Three to stat...

adam190 by • Regular
  • 1962 Views
  • 11 replies
  • 0 likes

Best solution Dodgy chargers

3 Mobile running scam service now. when I was abroad, they have downloaded one kilobyte to my phone and charge me £5 every time it’s been downloaded. On this way, they have charged me nearly £200. I complain, but they said they can’t do anything go a...