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Issue with changing last name

Posting here because I'm getting so fed up, I've been trying to change my last name with 3 with no success since I got married. They don't seem to understand that Polish last names come in male and female variants. I have managed to change my last na...

Best solution Seeing a complaint update

Got an ongoing account issue and keep getting emails/texts saying it has been updated and to check using the link. When clicked it just goes to the app - I can’t find the actual complaint anywhere on the app or web site! Any ideas..??

SKG69 by • Fledgling
  • 394 Views
  • 1 replies
  • 0 likes

Scam Calls

Hi I just received what I suspect to be a scam call from 02** *** **** claiming to be Three and offering me a 40% discount on my bill.  I was sent a link by text and then asked to read out the passcode. When I challenged the person they said that the...

BAT1 by • Fledgling
  • 396 Views
  • 1 replies
  • 0 likes

Proof of usage

Hello I need some help regarding proof of usage for my device. I have my invoices from Three, but the invoice itself does not list the IMEI number.For my situation, I specifically need an official document (or proof of usage letter) that shows the IM...

Dhiren by • Fledgling
  • 589 Views
  • 2 replies
  • 0 likes

Best solution Go roam for longer

If I am going away for 21 days can I buy a 14 day Around the World Extra pass plus a 7 day one or do i need to buy the 7 day one when the first one runs out?

Janet by • Fledgling
  • 605 Views
  • 1 replies
  • 0 likes

Issues receiving e-sign document

I can see that a lot of other people are having this issue as well.  I understand that the email will resend automatically for 24hrs up to 72hrs when the system will cancel the order.  The email address Three are sending the document from gets reject...

Best solution Upgrade

Already got a sim contract looking to upgrade and get a phone/sim one only its declined on the credit check how can that be 

data share apple ultra 2 set up

i cannot get my apple ultra 2 watch to connect to mobile services, when trying to initially set up i receive a 403 forbidden message. My watch is paired to my phone. Can anyone advise on this issue. 

Scotsim by • Fledgling
  • 516 Views
  • 3 replies
  • 0 likes