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Email confirming an order I never made

I have received an email from noreply@service.mails.three.co.uk, titled "Your orders gone through - your Home Broadband has been Cancelled".  It opens " Hi there, Good news. Your Three order's been confirmed. Here's your order number: *********A"   I...

GH1 by • Fledgling
  • 301 Views
  • 1 replies
  • 0 likes

Voicemail not working - people can't leave me messages

Hello, I can call my voicemail by pressing 1 and I get a message that I don't have any messages. But if anyone calls my number and I don't answer, they get a recorded message which says "the person you wish to leave a message for cannot be identified...

JBF by • Fledgling
  • 215 Views
  • 2 replies
  • 0 likes

07*********

My wife’s number is above and she does not need Paramount +   Can this be cancelled. Her phone number 07*********

Roaming

Hello,I have been a 3 pay monthly contract customer for over 10 years, same number the whole time.  I was under the impression that as an older customer I did not have to pay to use my phone abroad, but I keep getting texts about a £2 daily charge?Th...

Three Pay Declined

I have been using Three Pay for Amazon Prime, Amazon Music, YouTube, YouTube Music and Ancestry since December 2023. As of Friday 4th October 2024 this payment method has either been declined or not recognised. I have not changed anything in my above...

Vinners by • Fledgling
  • 293 Views
  • 3 replies
  • 0 likes

Unable to add Go Roam or any add ons whilst abroad

 Tried purchasing Go Roam 7 Day European pass at the airport prior to leaving as well as whilst abroad on WiFi but both the website and app did not allow me to add this to my basket. The website would just refresh but not add it to the basket and the...

dph14 by • Fledgling
  • 300 Views
  • 3 replies
  • 0 likes

Leaving Three

Dear Three,I am writing to formally express my dissatisfaction with the experience I’ve had trying to cancel my mobile broadband service.When my contract was due to end, I decided not to renew, as I wanted to explore other options. However, the proce...

Roaming

Hi I'm trying to get roaming while in Poland I thought I could get it through my plan I dont want to be charged extra when I get home how can I find out if I'm not getting charged as I cat get into my account x

Kaza by • Fledgling
  • 179 Views
  • 1 replies
  • 0 likes

No tracking ID after sending proof of purchase

HiMy phone was replaced last year by insurance company and now few days back I lost my phone. I have been asked to mail my proof of purchase that I received from my insurance company to proofs@contact.three.co.uk. I have already done that multiple ti...

gh0st007 by • Fledgling
  • 219 Views
  • 1 replies
  • 0 likes
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