Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Upgrade Delivery Payment Issue

Hi,I have been trying for the past day to sort out my upgrade, i have done the credit checks and have all of the docs, but as soon as I try and pay the delivery charge the payment wont go through, I have tried at different times of the day and night....

Third party charges

My Netflix account was compromised and neither Three nor Netflix can cancel my account, so I’m getting billed £17.99 a month for something I cannot access. the email address on Netflix has been changed from mine yet has my bank and phone details and ...

Refund For PAYG Credit - How to Contact Three?

I terminated my Three PAYG phone a few days ago and had some credit remaining. The email I received with the PAC advised I can apply for a refund and the link takes me to the Contact Us page. I telephoned Three on 03333381001 however the self serve I...

pototea by • Fledgling
  • 279 Views
  • 1 replies
  • 0 likes

You are not authorized to change the services.

 You are not authorized to change the services. Only the account owner is allowed to perform changes.Has any one managed to get this fixed on their account as I am fast running out of confidence!is it in breach of Three’s contact to not provide the s...

Jat by • Fledgling
  • 315 Views
  • 3 replies
  • 0 likes

Transfer an ESIM

Hola necesito transferir mi ESim de un iPhone 13 a un iPhone 15 este iPhone 15 ya tiene otro ESim de Verizon con una línea de EEUU sin embargo cuando empiezo esta transferencia algo ocurre y sale un mensaje que es unable la transferencia y que contac...

Julio by • Fledgling
  • 171 Views
  • 1 replies
  • 0 likes

Free upgrade issues

I had a text from 3 saying I can get the new iPhone 16 on an early upgrade free , however when I go ahead with an order it says I need to pay £468 to upgrade -  currently on a sim only contract not a handset . 

How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors
View All