Cancelling voicemail diverts

[Mr_R]

Hi All,

So I’ve ported three numbers across to Three pay as you go. Basically want the opportunity to ‘test drive’ the Three coverage in my area before committing to a two year contract. 

So I contracted Three this morning and asked them to remove the voicemail service from the lines. They have told me it’s done but the diverts are still in place (to +44 7782 333123). So the calls still transfer, just the callers hear silence rather than the voicemail prompts. 

Anyone know what I need to do to get these diverts removed. I want callers to hear the switched off message when the line is off and it to ring out if I don’t answer. 

Other networks make this easy… sure I’m just missing something here. 

[MZone]

There should be options in your phone settings to cancel the diverts?

[Mr_R]

Three don’t allow you to cancel diverts through the phone menu or GSM codes.

It’s Three who need to deactivate them

[MZone]

You’ll have to speak to CS then I’m afraid as nothing on the website to guide you. 

[Mr_R]

I did through chat. They’ve stopped the voicemail but left the diverts in place. So calls are diverted to silence now…. I’ll try again. 

[Anonymous]

Turn your phone (s) off and then on again to refresh your network settings.

[Mr_R]

No, that’s not it.

I did chat with them again through the complaints option. The agent there didn’t understand the ask and actually reactivated the greeting but did tell me it’d be off in a few minutes. Then in a few hours. Basically being fobbed off.

Not a great starting experience but this is the whole point of taking a test run with Three. I’d be more grumpy if I’d committed myself already to a two year deal.

But I’m going to just send this to them on an email. I’ve already wasted enough time and effort on what should be a simple ask. Sure once this is sorted, the experience will be smoother.