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Pay as you go

I’m a new user on pay as you go. I paid £10 on 21 January and just checked my balance today and find that it has reduced to £8.65. I have made no calls, texts or used any data so why is my balance down?

Aldel1 by • Fledgling
  • 174 Views
  • 2 replies
  • 0 likes

no active line

New SIM in phone. Account and my 3 app show no active line. SIm seems to work. Simple PAYG SIM. Unable to top up. Account using old number which has ported to new provider. Been trying to sort out for many attempts with on line chat. They  have not s...

upnorth by • Fledgling
  • 196 Views
  • 3 replies
  • 0 likes

Order 4***A

Hi there, On 04.12.2024 order 4***A new eSIM PAUG was confirmed.  But on 17.12.2024 i received an email that 'your order 4***A has been cancelled, you'll be refunded within 28 days'. It's unfortunate, because I was going to use this card on my new iP...

Newto3 by • Fledgling
  • 300 Views
  • 2 replies
  • 0 likes

Pay as you go simcard

Hello everyone, I just bought a simcard for £15 where it was stated on the card that it has 75gb of data pack. But now, it was almost 5 hours since I bought the card but I still have data when I try to surf the net. What's the problem?

Ijime by • Fledgling
  • 236 Views
  • 1 replies
  • 0 likes

Three PAYG auto-renew

Hi thereIf I opt into an auto renewal promotion for black friday (eg £12 for 100gb data), how long is Three obliged to honour this deal assuming I continue with the auto-renewal? I am conscious that there is no fixed term on PAYG and I can opt out an...

benlevs by • Fledgling
  • 363 Views
  • 1 replies
  • 0 likes

PAYG balance dropped £1

I only use this sim for a backup. Topped up £5 on 09/10/24 and made one call costing 35p, so was left with £4.65. I have mobile data turned off and wifi turned on. I haven't made any texts or calls since. Today I checked the balance and it is now £3....

marianuk by • Fledgling
  • 355 Views
  • 1 replies
  • 0 likes

Best solution No data

Since swapping to 3 mobile I have not been able to use my phone via cellular data (without wifi) for messaging, email, online apps etc. this is despite full coverage. Live chats and several conversations with the three tech team have been unable to r...

words8 by • Regular
  • 587 Views
  • 4 replies
  • 0 likes

Impossible to top up

I have a pay as you go. I get a message saying my data pack will run out. I try the app, which tells me to download a new app. Which I do- when I click on account I get a blank page. when I click on top up it sends me to a digital assistant. When I a...

nizam1 by • Fledgling
  • 467 Views
  • 3 replies
  • 0 likes
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