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Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies

Dont get data pack

Hiya all, hope this msg finds you well. Need help on my account .This morning , my PAYG have £20. I do register and login to buy £10 data pack ( autorenew).After bought £10 data pack, my account have  £10 without £data pack at all ( I do get the conf...

Chargeable events within 180 days

In the terms & conditions of the new PAYG, it says "If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Servic...

How to find last chargeable usage on my account

I’m attempting to find the last chargeable usage on my account so that my account isn’t cancelled beyond the 180 day window, but the usage listed at https://www.three.co.uk/account/billing-events/unbilled doesn’t appear to go back far enough so I can...

jeffcole by Fledgling
  • 1 replies

Split port issue - help!

Hi,I submitted my PAC code on 19 Feb 2024 for transfer to Three. I got a message saying it will be going ahead on 20 Feb 2024. On 20 Feb 2024, my old sim get disconnected. On the same day, I can make calls from new three sim and people can see my old...

Best solution question about pay as you go plan

last week i bought a sim from the three shop, pre paid with the £35 unlimited data plan on, i was just wondering if it will auto renew next month if i have £35 of credit on before it runs out, or will i have to manually buy it again?

Arley by Fledgling
  • 2 replies

New PAYG Data Packs & Auto renew

I have a new PAYG account and would like to check the following with the community please. Apologies if this is already answered - I did search but couldn’t find. is auto top-up required if I have an auto-renew data pack? For example, I have my debit...

Anonymous by Not applicable
  • 2 replies

Change to different PAYG deal.

Hi. My wife signed up for a PAYG account with 10gb of data and another 10gb was added auto renewal. Something happened with the direct debit which had to be renewed and removed the extra 10gb. She was unable to get it back so now has only 10gb.Anyway...

Gilesda by Fledgling
  • 1 replies