Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

StephR by Employee
  • 0 replies


Hi, Is there anyway I am able to get my number of 10 years back? Three customer services have stated that due it being inactive it has been deactivated. is there anyway of recovering it? 

muddy12_ by Fledgling
  • 3 replies

Email verification link doesn't work

Hi,I've bought a PAYG SIM and received an email to verify my account, but the link doesn't work. I've tried contacting the support, but that doesn't work. I feel I've made a mistake joining Three and this is already going very badly and I'd like to c...

izi0 by Fledgling
  • 0 replies

Pay As You Go Auto-renew from Cash Credit

Good afternoon,I have had a thought and was wondering if it doable and possible for Three Pay As You Go customers to be able to auto-renew their Data Packs from their cash credit?At the moment (for me anyway) I have to add my Data Pack manually, but ...

Best solution Problems with reregistration to the new MY3 system

 Try to logon to my mobile account yesterday on my laptop and was notified that my PAYG number has been moved to the new my3 system. I followed the instruction but failed to reregister with the email I originally used to register my mobile number. Er...

PAYG Top Up while outside UK

PAYG top up while outside UKYou are able to purchase any top up / add-on to your PAYG while you are outside UK. Just make sure your new PAYG SIM is first activated in the UK before you leave. Next step is to registered your PAYG number on My3 website...

Boon by Fledgling
  • 0 replies

Disconnected sim

Hi. My number was recently disconnected without any warning whatsoever and it’s very important I get it back. It only happened a week ago and I’ve been trying to get it back urgently. The number is tied to a few of my email accounts as a 2 step authe...

Data pack disappeared before end date

I bought a 10GB data pack that was activated on the 19th of October. Since switching to the three main app instead of the PAYG app, this was not accurately displayed but I still had data allowance. Since this weekend, my remaining cash credit was use...