Accounts and services - Get support for Three services

How old do you have to be to have a 3 account?

I just want to know how old do you have to be to have a 3 account would be great if someone could help

Order 4***A

Hi there, On 04.12.2024 order 4***A new eSIM PAUG was confirmed. But on 17.12.2024 i received an email that 'your order 4***A has been cancelled, you'll be refunded within 28 days'. It's unfortunate, because I was going to use this card on my new iP...

Pay as you go simcard

Hello everyone, I just bought a simcard for £15 where it was stated on the card that it has 75gb of data pack. But now, it was almost 5 hours since I bought the card but I still have data when I try to surf the net. What's the problem?

"This phone number cannot be used for verification" (gmail account SMS verification)

Problem with Google verify new account / gmail.Verify your accountYou're almost done! We just need to verify your account before you can start using it.ex: Phone numberHow should we send you codes?Text message (SMS)Voice CallI select SMS, I input my ...

Three PAYG auto-renew

Hi thereIf I opt into an auto renewal promotion for black friday (eg £12 for 100gb data), how long is Three obliged to honour this deal assuming I continue with the auto-renewal? I am conscious that there is no fixed term on PAYG and I can opt out an...

PAYG balance dropped £1

I only use this sim for a backup. Topped up £5 on 09/10/24 and made one call costing 35p, so was left with £4.65. I have mobile data turned off and wifi turned on. I haven't made any texts or calls since. Today I checked the balance and it is now £3....

Best solution No data

Since swapping to 3 mobile I have not been able to use my phone via cellular data (without wifi) for messaging, email, online apps etc. this is despite full coverage. Live chats and several conversations with the three tech team have been unable to r...

Impossible to top up

I have a pay as you go. I get a message saying my data pack will run out. I try the app, which tells me to download a new app. Which I do- when I click on account I get a blank page. when I click on top up it sends me to a digital assistant. When I a...

ABHORRENT customer service trying to port in.

I am IN SHOCK at how poor the experience I am having so far. I just signed up for THREE and trying to port in a number from Giffgaff.Firstly Friday and Saaturday the site was basicaally down, nothing was loading.Late on Sunday night, right after MIdn...

Pay as you go roaming in Mexico

Hi,I just switched to Three and for time being I'm testing coverage, so I have Pay As You Go with 10MB data pack. However, I'm going to Mexico very soon and I don't really see an option to buy additional data pack, pass, etc. I found an info that 1MB...

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