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on 08-05-2024 01:52 PM
Hello,
I have recently came over to three bringing my phone number from EE. I have registered fine for the three app but I am unable to register from three+ I always get an error message that I am not able to register for three+ as only payg or pay monthly sim can. I am a payg customer so can’t understand why. I have used digital chat 3 times and been into store and no one can help me. I am so annoyed about this I feel like leaving already. Can anyone help?
on 08-05-2024 06:03 PM
You need to have an active Three account to access your rewards.
But please note that you can't use your My3 log in details for Three+. You’ll need to register for a new Three+ account by entering your phone number and then choosing a new unique password.
If you’re on Pay As You Go, you must top up at least £10 every 90 days to access rewards. If you’ve just topped up, you’ll be able to access Three+ in 24 hours.
If you still can’t access Three+, then please get in touch and we’ll look into this for you.
08-08-2024 05:27 PM - edited 08-08-2024 05:29 PM
I have an active account so I can’t see why I wouldn’t be able to register for rewards.
my account was registered over a week ago and I still can’t access 3+. I have seen other people have had similar issues when porting an original 3 number back but so far no solution to my problem. Whenever I contact the helpdesk I’m getting fobbed off that it will work in 24 hours but this just isn’t happening.