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Upgrade

On 26th Jan 2024 I upgraded my handset. I was told it was due to be delivered on the 5.02.24. I have not received the handset. I have been in contact daily via online chat and keep getting told to wait and DPD will deliver. I was then told that the l...

cp1907 by • Fledgling
  • 964 Views
  • 1 replies
  • 0 likes

Charge in the US

I joined Three many years ago because I travelled in Spain and the US. The contract I had then included calls and texts made and received in Spain and the US. I have been travelling in the US more frequently in the last 3 years and noticed that some ...

Gmac65 by • Fledgling
  • 3195 Views
  • 5 replies
  • 1 likes

Cancellation contract

Hi, I'm one of your customer. My contract is run out, and I need to stop my direct debit.Please stop my direct debit as soon as possible. Regards. 

You are not authorized to change the services.

I can login to the My3 App but can't top up my PAYG. I can see existing allowances but get message "You are not authorized to change the services. Only the account owner is allowed to perform changes.'Anyone had this issue and got it fixed.Online cha...

Rabkerr by • Fledgling
  • 4947 Views
  • 18 replies
  • 3 likes

Smart Watch Pairing Plan Confusion!

Hello AllI've been emailed today about renewing my contract - with one of the offers being a 24month contact. However, i wanted to add on the smartwatch pairing plan, as when i checked the pricing guides it appears that its free for 24 month contract...

thajile by • Fledgling
  • 4381 Views
  • 3 replies
  • 0 likes

Please answer urgent!!!

Hi I have a question to ask. I ordered a 3 pay as you go SIM online. I used that sim for a few weeks and now I decided that I didn't want that number anymore and rang 3 customer service and they have cancelled that pay as you go number and it is no l...

Topup issues for over 6-months

I’m Pay As You Go… £15 a month - convert to a Data pack… simple.I used to call 333, do the usual button pressing, add £15, convert it into a data pack. simple… The original App from about a year ago, never worked, so Auto renew was never an option fo...