Cant see "Order eSIM " option

[JohnnyBoy]

as an existing customer Ive just upgraded to an Unlimited Data plan and want to order an Esim. I am following the instructions on both the app and My3 but both see to go into a loop with no option to either order a replacement SIM or eSIM. Any suggestions ?.

[Paddiewack]

Go to your plan details either via the app or online and you’ll see an option to order a replacement sim. There you can order an eSIM which will be sent immediately and can be activated there and then.