Card verification issues

[BradW96]

Just wondering if anyone else is experiencing these “technical issues” when trying to do the card verification for a phone contract.

I am trying to purchase an iPhone 16 pro max and have been through the credit checks etc… but has come to do the card verification and have even double checked everything with my bank, but cannot complete this due to their “issues” and nearly a week later this is still the same and day in and day out poor customer service from advisors where I have been cut off from live chats and making out like it’s my banks fault when I have been on a live chat with my bank confirming everything is correct and also had one advisor trying to get me to get more cards. Sorry but my 1 debit card will do me fine👍 

Once this order is complete and have expired I certainly will not be using 3 again and be telling people to avoid this company for sure.

[JonathanB]

Hi @BradW96,

Sorry to hear about this situation. The most common reason for a card verification to have an issue like this would be if the Billing/Delivery address for the Three account isn't matching with the address the bank hold. If the team have advised you there's a technical issue, then it could mean there's a system issue that needs investigated , so I expect they'll get back in touch with an update.

I've had a check, and I'm not aware of any large scale issues with this process at the moment, so it's likely a smaller scale issue, or account specific. I'm sorry to hear this has caused so much disruption and frustrationj, but I'm sure our teams are working hard to resolve this for you as soon as possible.

Thanks,
Jonathan

[Paddiewack]

In answer to your question;no! I upgraded to an iPhone 16 pro max six days ago and had absolutely no issues at all. There is a number to call customer service rather than use live chat which is at best poor and so I suggest you use that method.