Hello.
Welcome to the Three Community.
It sounds like you've had a poor experience while dealing with the new contract, but it also sounds like there's been some kind of misunderstanding.
Since you took the contract from Affordable Mobiles, you rightly returned the device to them. It's also their responsibility to close down your account. The team here wouldn't be able to do that since they have no way of knowing if the return has been completed. If that account is still running, I'd recommend getting back in touch with Affordable Mobiles and asking them to contact their Three Dealer support line and notifying us of the return and cancellation. They should be ensuring that the cancellation request they send us is a 14 day money back guarantee as well, as this is the type of return you originally requested. (Based on what I've understood from your description).
Once that account is closed, the team should be able to arrange to get the number moved onto another account, or a PAC for it if you're moving it elsewhere.
If you can start by getting in touch with Affordable Mobiles first, and taking care of that part, then come back here to confirm how it has gone, we can move onto looking into some of the other concerns that have arisen because of the issue.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
