Accounts and services - Get support for Three services

Anyone else tried calling three support and end up getting asked the same questions over and over

I tried using whatsapp to call in a problem today concwerning my three router ZTE MC888. Im not sure if I was talking with an AI or a very poorly trained support person but hells bells this was poor. My three router keeps disconnecting on all my wi...

Scam calls

I just received two call from someone who is claiming to be from three and offering me a discount from 30 pounds a month to 10 pounds a month for two SIM cards unlimited data and calls. I knew something was fishy immediately… so I entertained them f...

Extra charges on bill

Hi, Is there a reason I’m being charged an additional £25.08 on my monthly bill? I have the student plan, however, my Three receipt says I only have to pay £18 a month. apparently this is being classed as ‘airtime’, if so, why do I have to pay even ...

Fraudulent Third Party Charges Made Through my Phone Bill After Phone Was Stolen

This is a copy of a complaint I sent via a complain form. A similar email was sent to your CEO, Robert Finnegan. I will start using social media as early as tomorrow. I'm making a complaint as, after numerous calls to your escalation team which has l...

I have the same phone number as someone and three wont help me

Ive got a sim only in March last year with 3 months free when it came to paying my first bill in June I was told it's not the number I'm calling from and asked if I still had the sim this confused me and assumed I'd somehow got the sim mixed up at so...

Three Pay

I have a £384 limit but I can't even make a 1.99 purchase using three pay. Your useless Indian live chat say not an issue their end but every service that accepts says it's three saying no funds. Have increased limit by £100 and still no resolution. ...

Formal Complaint Regarding Return of Broadband Router and Continued Billing Threat

I need an email ID to formally lodge a complaint regarding the ongoing issue with returning my broadband router. I have cancelled my broadband subscription and settled all final payments. Despite this, I have made multiple attempts to obtain a return...

Worldwide Roaming

Hi,Can someone kindly clarify the following as i have received conflicting responces. I have a 2 year monthly plan which i took out in November 2023.I will be travelling to China and have been told my account allows up to 56 days of Worldwide Roaming...

Outstanding bill

Dear ************ Three have told us that you have an outstanding balance for your Apple Mobile Device, the contract for this device started on 17/03/2023. The outstanding balance is £******You can pay this in full by visiting www.paycars...

Data pack and three messages

I have had text messages to say that my data pack has run out but on the three app it says it expires on the 13th of September but then my data has stopped working and I can’t buy another data pack because it says I already have on active!!

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