Credit Check Default - Missed Payment

[ryan249]

Hi,

I cancelled my broadband plan in August as i no longer needed it and was told i had a £0 outstanding balance.

I received no correspondence after from three that i owed them anything.

I have now received a default on my credit score, i contacted three and paid the bill in full on the 27th September.

Iam 2 weeks away from a needing a mortgage application and have been rejected.

Three have failed to communicate/ update any of the credit checkers particularly trans union that i have paid this off so my default remains on file.

PLEASE HELP

[Gebremdhenhan]

I cancelled my broadband plan in  as i no longer needed it and was told i had a £0 outstanding balance.i have wrong date off birth I send my passport to three 2 times I can’t pay my bill that time because off my datooff birth mistake from three know I want to mortgage chance to buy my home 

I had default account to my credit score I try to call three no baby help me please I don’t have to pay balance I have 0 and know I have 3 weeks left my mortgage chance to lose please help me I am a loyal coustemer from there 

[scammers]

my wife had a default on her by the Indian scammers company Three Hutchinson without ever having an account with three. the default system needs to be looked at by government before the asian scammers company ruin whats left in this country. 

[KateS]

Hey @ryan249,

I'm sorry to hear you've had some trouble since cancelling your Home Broadband account.

If the bill was paid in full on the 27th of September, your credit file should update within 30 days to change the balance from outstanding to settled. 

If this isn't updated or you'd like us to investigate the missed payment further, I'd recommend raising a complaint on the account. 

Thanks,

Kate