Credit check on upgrade?

rendez2k · ‎23-08-2022

Hi all, have a contract thats due to finish in March next year. If I pay the early upgrade fee, do Three run a credit check? Tried a second line and failed so would have to upgrade but no point if check would be run!

JonathanB · ‎08-05-2024

Hi @Antg83,

I'm sorry to hear this. Last year we've moved to a new type of plan called Three Your Way. This is an FCA regulated product which includes a 0% APR loan for device plans. This does mean we need to run credit and affordability checks with upgrades now.

Thanks,
Jonathan

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Browniewilde · Wednesday

I tried cancelling with them for this reason, and I’m on a sim only; so technically pay as you go, and they won’t allow me to cancel it without a £300 fine!

paid off the device and see no reason why I should have to be tied in for a set amount of time for a SIM card.

can’t wait to leave three as soon as it’s over, had nothing but constant issues with them 😩

MichaelP · yesterday

Hello @Browniewilde,

If you're on a SIM-only agreement and there is a cancellation fee, this indicates that a contract and minimum term were agreed upon at the point of purchase.

Pay as You Go SIMs can have Data Packs that run month by month on auto renew, but these are separate from SIM-only contracts and cancellation fees aren't applicable.

Thanks,
Michael

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