Data Roaming not working

[Raviyo]

Hi, hope you are well.

I was wondering if anyone could help or advise me please. Im on a contract with Three, but for as long as I can remember, my data roaming doesnt work. I have 28 day passes to use as part of the contract and am able to make and receive calls and texts, but not use my data. Is there any blocker on my account or anything you recommend please?

@JadeF @JohnM @JonathanB @PeteG 

Many Thanks,

Ravi

[JadeF]

Hey @Raviyo 

That is strange - Sorry to hear this!

If you have checked everything @onthehorizon has kindly suggested, I'd ask that you come chat with the team here. This will allow us access to check everything is set up as it should be.

Thanks, Jade

[onthehorizon]

Check that roaming is active on your handset and on your account. Check that your spend cap is set accordingly, and the same for your credit limit.