What on earth has gone wrong with 3 when it appears simple requests can’t be actioned.
So I ported a number into Three. That’s happened.
I registered for My 3 - definitely a far more basic experience than my previous experiences with 3.
I want to turn off voicemail, this can no longer be self served via the app.
I open a chat on Friday to ask them to remove voicemail. They can’t do it at front line, they open a ticket.
I check the ticket, it’s closed saying the voicemail has been removed. It hasn’t.
I chat in again yesterday, another ticket gets raised. I check today, closed as actioned. It hasn’t.
I’ve spent over an hour chatting with Three across multiple chats to try and get this sorted. I’m not doing it a third time.
Does anyone know why the experience is so poor and why such a level of customer effort is now required for what should be a simple ask.
Luckily a PAC code can be requested via text. I’m not up for dealing with a company that makes it this difficult.
