Accounts and services - Get support for Three services

Genuine Three number or Scam?

Hello, I received calls from different numbers last week and today from these numbers saying that they were calling from Three promotional departments: 013138173800131381438301146979115016152414250130686621202081299424 are these numbers genuine prom...

I want to make a complaint.

I am being charged for a phone which was cancelled in 2019. I want to make a complaint and speak to a human. How do I go about this?

Cancel eSim for Samsung Watch 6

Hi all,I have a Samsung Watch 6, this has the e sim activated but have had issues with it so want to cancel this from my account. I popped into my local store, they cant help, so I contacted 3 online chat and they suggested the following.Agent: Go to...

Go Roam 7 day Pass

Hi AllGoing to Spain in march,do i buy the 7 day EU pass now or day before i set off for Spain,if i buy now does it just come in to play when i connect to a signal in Spain ?? and im there for a week which goes in to 8 days anybody know what i will b...

G0 roaming when on holiday in Australia

How do I set up Go Roaming with a spend cap for my holiday in Australia ?

Appalling Kafkaesque Dealings with Three

On Tuesday 13 February 2024 I contacted Three Customer Service both by phone and chat. I explained that I was not able to view my bills when I log on to the App or on the website. A very simple request, one would think.After around 50 minutes talki...

Paying for extra contact I don’t have

I upgraded my 2 daughters phones to contract phones as they was on a Sim only deal and needed new mobiles. one of my daughters kept her old number. I’m now being charged for 3 phones when I only have two. I’ve tried to explain to three but they don...

Missing 30gig

I've only received 30G ony plan and the sim I bought it says 60G I don't understand when o2 offer like90G and have better cover on my arse why I bother I'm so stressed please help

Possible Identity Theft scam

Today I received a call from someone claiming to be from Three, offering to sign me up for a 45% discount on my bills. I went along with it, being careful not to supply information like bank account details. The caller didn't need this information as...

I can't change the account details

Hi there, I rang he other day to change the direct debit details as my dad had originally opened this account. The gentleman changed the direct debit detail but said he couldn't help me change the email address and password, I had to do this online. ...

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