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Conversations

Help with paramount plus

Hi there so I have received my activation link I click it and it comes up with three options sign in , sign up or sign in with partner I click on partner it only says apple TV no three anywhere even when searched so I go back and sign up with the sam...

Jaym by Fledgling
  • 3111 Views
  • 7 replies
  • 0 likes

Billing

I down graded from monthly contract to sim only. Your still billing on on the old contract,  please advise 

Ness by Regular
  • 642 Views
  • 2 replies
  • 0 likes

Phone setup

Got a contract phone from Three. Had an email with phone details and the phone number. When the phone arrived it came with a SIM card. Put that in the phone and that has a different phone number and shows as pay as you go..I can only access the Three...

Na1 by Fledgling
  • 716 Views
  • 2 replies
  • 0 likes

Add on not working

I have paid £20 for an add on,I have received a text confirming I have 14 days of unlimited Internet but it now keeps telling me I have none,this is within just a few hours of paying

Paul2e by Fledgling
  • 452 Views
  • 1 replies
  • 0 likes

original contract documents

Hi there, I need someone to point me in the right direction. I took out a contract in November 2020 that now has been cancelled. I am trying to locate the original contract documents from the purchase order. Anyone able to help with how I locate or g...

PAYG Credit keeps droppping

Hi there.My credit has dropped drastically today wihtout any usage. I don't use text or calls or mobile data (it's turned off on an iphone). Everytime I check it it keeps dropping. Originally it was £4.64, when I called 4444 earlier today it was £2.5...

marianuk by Fledgling
  • 662 Views
  • 1 replies
  • 0 likes

App won't let me log into broadband

I'm trying to log into the app through broadband. I get to the point where it asks me to put in the password on the device. It keeps saying it is wrong with 5 attempts left (this countdown doesn't go down). I have reset the device but this makes no d...

No sign of ordered handset and no dates

Ordered handset upgrade to Honor Magic 7 Pro on 15th Jan 25. All approved but Three can’t tell me when I get it. How is it possible they don’t even know if DPD courier has it in their possession? Today is 25th so that’s 10 days of no communication fr...

PaulB3 by Fledgling
  • 1094 Views
  • 3 replies
  • 0 likes

About my refund on phone and data contract

My contract was finished on march 2024 . But they didn’t say anything about that i need to add another plan but they charged me untill now for that same phone. I want my refund of those payment. I feel like its a scam. Please help me with that