Direct debit discount

[James2212]

I recently took out a plan for 12GB per month at £6 a month and was told that the plan is £6 a month, so my question is, is my actual cost £1 per month with the direct debit discount of £5? Or did the member of staff who put me on this plan lie to me and it’s actually £11 but £6 with the direct debit discount?

[Paddiewack]

To be fair you’d need to contact customer service on 333 to check. I get where you’re coming from but as this is a public discussion forum with no access to your account,speculation is the order of the day here.